Cybersecurity Analyst

This role supports our company's global IT infrastructure and cybersecurity operations.

Job Description

· Prepare and uses operational checklist and runbook to discover and react to security events · Vigilant adherence to SMC IT security policies and procedures · Collaborate with our users and partners in response to passive and active security incident response activities · Evaluate security run books for continuous improvement · Review ticket queue for resolution, closure and escalation · Execute malware scans, analyze scan results and work with senior analyst for response · Leverage enterprise tools to assist with vulnerability management & patching · Leverage enterprise tools to assist with user education, promoting safe computing practices across SMC · Help develop metrics, report on the MDR (Managed Detection and Response) effectiveness to drive continuous improvement · All other duties as assigned Job Requirements: · Degree in a business, management or technical field or relevant work experience · 2+ years of experience in a customer service or technical support role · 1+ years of experience in a cybersecurity related role · Basic understanding of ITSM Principles or ITIL4Foundations certification · Experience with Endpoint detection &response and email security tools (Cortex, ZTap, Proofpoint, Tanium) · A+ and/or MCSA certification is preferred · Experience with enterprise security products Varonis, Proofpoint, Tanium is a plus · Successful completion of security training including attainment of Security+ certification is preferred · Excellent interpersonal communication skills · Proficient in spoken & written English with the ability to communicate effectively with regional & global stakeholders