IT Helpdesk Engineer - Corporate Services (all genders) (Any location in Poland)

*This role can be based out of any location in Poland. You must be an official resident in the employment country to be considered for this role. Tenthpin is looking for a proactive and customer focused IT Helpdesk Engineer to provide high quality 1st and 2nd line support across our remote-first global user base.

As an IT Helpdesk Engineer, you will have significant hands-on experience supporting Microsoft 365 applications and infrastructure, Windows, Microsoft Intune and common desktop software. Previous use of ITSM tools is expected, knowledge of Jira Service Management would be beneficial.

You will play a key role in resolving technical issues, improving user experience, and contributing to the continuous enhancement of IT services. Previous experience in a similar role is essential, as are excellent written and verbal English language skills.

Alongside day-to-day tickets, remotely onboarding and offboarding new Colleagues, there is the opportunity to work on small projects to improve our infrastructure.

The Opportunity Your responsibilities will include, but not be limited to: ·Act as the first point of contact for all incoming IT support requests via Jira Service Management ·Log, triage, and prioritise incidents and service requests according to SLAs ·Provide remote support for end user issues related to: ·Microsoft 365 applications (Teams, Outlook, Word, Excel, SharePoint etc.)

·Windows 11 OS ·Email, Teams, and collaboration tools ·Hardware troubleshooting (laptops, peripherals, mobile devices) ·Guide users through fixes and provide clear communication on ticket progress ·Troubleshoot more complex issues related to: ·Microsoft Intune (device enrolment, compliance, policies, app deployments, Windows Autopilot) ·Microsoft 365 administrative tasks (user setups, permissions, license assignments) ·Windows system troubleshooting and endpoint configuration ·Escalate issues to senior technical Colleagues, when required and collaborate on resolution ·Contribute to prob