Insurance Operations Manager - Expert

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Policy Administration & Insurance Operations Manager Type: Contract Compensation: $80/hour Location: Remote Commitment: 20–40 hours/week Role Responsibilities • Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery. • Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks. • Write "golden" reference responses at experienced insurance-operations quality. • Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards. • Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions. • Provide written feedback the research team uses to improve model behavior. Qualifications Must-Have • 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management. • Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention. • Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes. • Ability to translate policy and procedural requirements into precise operational steps. • Excellent written communication, process discipline, and high attention to detail. • Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions. Preferred • Experience across multiple P&C lines or insurance platforms. • Billing, premium audit, producer licensing, or forms-management experience. • Experience implementing or testing a policy administration system. • Lean , Six Sigma , project-management, or operations credential. • Experience leading service teams or establishing operational controls. Start Date • Immediate start; applications reviewed on a rolling basis. Application Process (Takes 20–30 mins to complete) • Upload resume • AI interview based on your resume • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.