Payment Operations Specialist

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Glilot Hybrid Full-time As a Payment Operations Specialist, you will sit at the heart of Payoneer’s global cards and payments operation, helping ensure that millions of transactions are processed accurately, reliably, and on time. You will own key operational processes across card issuing and transaction processing, work closely with Mastercard, banking partners, and processors, and play an important role in identifying issues, improving operational performance, and supporting the launch of new card products and capabilities. What you'll do: Own day-to-day card and payment processing operations, ensuring accuracy, timeliness, and compliance with internal controls and card scheme requirements Monitor transaction flows across card schemes, processors, and banking partners, proactively identifying and resolving operational exceptions Serve as a key operational point of contact for banks, Mastercard, and processing partners Investigate and resolve payment discrepancies, failed transactions, chargebacks, reconciliation issues, and settlement breaks Monitor operational KPIs, SLAs, and partner performance, identifying trends and escalating risks when needed Work closely with Product, Engineering, Risk, Compliance, Finance, and Customer Support to resolve issues and support new product and market launches Drive continuous improvement and automation across payment operations processes, procedures, and controls Maintain clear operational documentation and help improve scalability and efficiency across the cards operation Who you are: Experience 4+ years of experience in payment operations, card operations, card issuing, or a related operational role within a fintech, bank, processor, or payments company Hands-on experience managing card issuing or card processing operations end-to-end Strong understanding of the cards and payments ecosystem, including issuing, card schemes such as Mastercard and Visa, processors, clearing, settlement, and reconciliation <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,&am