Warehouse All-Rounder (Customer Service & Returns Focus)

Job Title: Warehouse All-Rounder – Customer Service & Returns Job Type: Full-Time or Part-Time | Permanent Location: Wetherill Park, NSW About Us We are a growing third-party logistics (3PL) provider offering warehousing, fulfilment, and customer-focused logistics solutions. We work closely with our clients and their customers to deliver a seamless experience from the warehouse floor to the front door. About the Role We’re on the lookout for a motivated and people-oriented Warehouse All-Rounder to join our team in a role that’s anything but desk-bound. While your primary focus will be customer service and returns management, you’ll be an active, hands-on contributor to daily warehouse operations – jumping in wherever you’re needed. If you’re someone who thrives on variety, takes pride in their communication, and isn’t afraid to get your hands dirty, this role is for you. Key Responsibilities Customer Service & Returns (Primary Focus): • Act as the first point of contact for customer and client enquiries – via Slack, phone and email • Process, assess, and manage returns in line with client SOPs and timelines • Investigate return discrepancies and communicate outcomes to customers • Coordinate with the warehouse team to ensure returned goods are processed accurately and promptly • Provide updates on order status, delivery issues, and stock queries • Maintain accurate records and logs for all customer interactions and returns Warehouse Operations (As Required): • Pick and pack orders to meet fulfilment requirements during busy periods • Assist with receival, put-away, and general warehouse housekeeping • Support ad hoc client requests and special projects as directed by management • Contribute to a safe, organised, and efficient warehouse environment About You • Previous experience in a customer service role – warehouse, retail, or logistics environment preferred • Comfortable in a dual-role position: desk-based communication AND active warehouse duties • Strong written and verbal communication skills • Confident using email, order management systems, and basic MS Office • Reliable, adaptable, and able to switch between tasks without missing a beat • Physically capable of performing warehouse duties including manual handling • A positive attitude and a team-first approach Why Join Us? • A genuinely varied role – no two days the same • Supportive team in a busy, growing 3PL environment To Apply – Click Apply Now