Customer Success Executive

Client Services Executive, AI & Global Services Sales Location: Singapore or Malaysia (Virtual) Who You'll Work With You will join Teradata's Global Services organization, partnering closely with Account Executives, Customer Solution Architects, AI Sales Specialists, Business Consultants, Data Scientists, Delivery Leaders, Deal Desk, Legal, Finance, and Strategic Partners to help customers accelerate business outcomes through data, analytics, cloud, and AI solutions. What You'll Do The Client Services Executive (CSE), AI & Global Services Sales is a senior services sales leader responsible for driving growth across Teradata's Consulting, Managed, Transactional, Cloud, and AI Services portfolio throughout East Asia. In this role, you will develop trusted relationships with customers, lead the full services sales lifecycle, and position services as a strategic component of customers' data and AI transformation journeys. You will help organizations move from AI experimentation to production-scale business outcomes by aligning Teradata's services capabilities with customer priorities, measurable KPIs, and return on investment objectives. As a key member of the sales organization, you will collaborate across multiple teams to create commercially compelling, technically feasible, and outcome-driven solutions that drive customer success and long-term account growth. This role requires the ability to travel across ASEAN and ANZ to support customer engagements, executive meetings, workshops, and partner activities. Key Responsibilities Services Sales Leadership • Develop and execute territory strategies to achieve services bookings, revenue growth, services attach rates, and long-term customer expansion. • Identify, qualify, develop, and close high-value consulting, managed services, cloud, AI, and transactional services opportunities. • Build and maintain a strategic territory plan, including whitespace analysis, account prioritization, demand generation, renewal strategies, and service expansion opportunities. • Manage an accurate sales pipeline and forecast through Salesforce, ensuring strong opportunity hygiene and execution discipline. • Lead the end-to-end services sales cycle, including opportunity development, pricing, proposal creation, contract negotiations, and deal closure. • Collaborate with internal stakeholders to develop competitive commercial structures and obtain necessary approvals. • Support RFI and RFP responses by positioning Teradata Services as a differentiated driver of customer value and business outcomes. AI Services Growth • Position AI Services as outcome-based engagements focused on measurable business value and operational success. • Lead executive and customer discussions around AI strategy, business use cases, operationalization, governance, risk mitigation, and value realization. • Drive AI discovery workshops that identify, prioritize, and validate customer use cases while creating a roadmap toward production deployment. • Partner with AI Sales Specialists, Data Scientists, Customer Solution Architects, and Business Consultants to shape AI opportunities aligned to customer business objectives. • Establish commercial pathways that move customers from discovery, pilots, and proofs of concept into production deployment, managed services, renewals, and expansion opportunities. • Promote recurring AI Services engagements, including AI adoption programs, managed services, sustainment offerings, and operational AI frameworks. • Drive services attachment opportunities across AI Studio, AI Factory, ModelOps, cloud modernization, data transformation, and analytics initiatives. • Build trusted executive relationships that create opportunities for customer retention, expansion, and long-term value realization. Success Measures • Services bookings performance and revenue growth. • AI Services pipeline creation, progression, and closed business. • Services attach rates across cloud, AI, modernization, migration, and renewal opportunities. • Conversion of workshops, proofs of concept, and presales engagements into qualified services opportunities. • Customer relationship growth and stakeholder expansion. • Forecast accuracy and pipeline coverage. • Salesforce opportunity hygiene and quarterly execution discipline. What You'll Bring Required Experience • Extensive experience selling professional services, consulting services, managed services, cloud services, or AI-related solutions in an enterprise technology environment. • Proven success managing complex sales cycles and closing strategic services engagements. • Experience engaging with executive stakeholders and influencing customer business strategies. • Strong understanding of cloud, analytics, data modernization, AI, and digital transformation initiatives. • Experience leading commercial negotiations, contract discussions, and pricing strategies. • Ability to build and manage cross-functional relationships across sales, delivery, and partner ecosystems. Preferred Experience • Experience selling AI, analytics, data, or cloud transformation services. • Understanding of AI operationalization frameworks, including ModelOps, MLOps, AgentOps, or production AI deployment models. • Experience working with Global System Integrators and strategic technology partners. • Familiarity with enterprise software and subscription-based business models. Who You'll Work With You will collaborate closely with: • Account Executives • AI Sales Specialists • Customer Solution Architects • Data Scientists and AI Technical Specialists • Business Consultants • Delivery and Services Leadership Teams • Services Presales and Centers of Excellence • Deal Desk • Legal and Finance Teams • Global System Integrators and Strategic Partners #J-18808-Ljbffr