Marketing Operations Manager

An exciting opportunity has become available for a Marketing Operations Manager to join MIPS in Melbourne. This is a unique opportunity to manage the systems, processes and insights that power member engagement at MIPS. You will drive the execution of our marketing operations function, ensuring our technology, data and campaigns work seamlessly together to deliver exceptional experiences for our members. You’ll oversee our marketing technology ecosystem, digital channels and key member experience projects while leading a talented team and partnering closely with colleagues across Technology, Risk and Compliance. If you enjoy combining strategic thinking with hands-on delivery and are passionate about using data and technology to create meaningful outcomes, we’d love to hear from you. What You’ll Be Doing • Managing the optimisation of marketing operations, including lead management, segmentation, campaign tracking and database health. • Managing the MIPS MarTech stack, website and member portal to drive digital growth and operational excellence. • Developing and executing marketing automation, digital advertising and member engagement initiatives. • Delivering insightful reporting, dashboards and ROI analysis to inform decision-making and support strategic objectives. • Managing marketing projects, budgets, vendors and a high-performing team, fostering a culture of collaboration, continuous improvement and member focus. About You • You have proven experience leading marketing operations or digital marketing teams within a customer- or member-focused organisation. • You bring deep expertise in marketing technology, automation, digital channels and analytics. • You are an accomplished people leader who enjoys coaching others and building capability. • You are highly analytical, commercially minded and comfortable presenting insights and recommendations to senior leaders. • You hold tertiary qualifications in marketing, business, communications or a related discipline. At MIPS, you’ll do meaningful work that helps protect healthcare professionals so they can focus on caring for others. As a not-for-profit organisation, we offer broad exposure across functions, genuine influence, direct access to leaders and the opportunity to shape your own growth from day one. We believe you are more than just your job title. Our flexible, hybrid approach empowers you to work your way, with flexibility that respects your life, not just your diary. Wellbeing is woven into the rhythm of work, creating an environment where you can own your work, grow your career and feel good while making a real difference. What We Offer • Hybrid and flexible working arrangements that support the way you work best. • One dedicated wellbeing leave day each year, in addition to your annual leave entitlements. • Additional purchased leave to help you create the work-life balance that suits you. • Paid volunteer leave so you can give back to your community. • Opportunities to work remotely from anywhere in Australia for up to two weeks each year. • Tailored career, leadership and talent development programs, plus access to Go1’s extensive library of online courses for personal and professional growth. • Education assistance to support further study aligned with your role and career aspirations. • Paid professional memberships and subscriptions. • A year-round wellbeing program beyond an EAP, including complimentary seated massages, annual flu vaccinations, health and skin checks and wellbeing events designed to support you. • Fresh fruit provided regularly in the office to keep you fuelled throughout the week. • Novated leasing options and discounted health insurance. Why MIPS? At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice and support. We live by our values: Working together | Have fun | Own it | Make a difference | Embrace challenge #JoinMIPS