Client Partner – Brisbane

As a Client Partner, you will act as both a strategic advisor and relationship leader for a portfolio of clients. You’ll work closely with executive stakeholders to understand business goals, identify opportunities for improvement, provide technology and business consulting services, and ensure the successful delivery of outcomes across managed services, professional services, and project engagements. About the Role This is a highly visible client-facing role that combines account management, consulting, account growth, and service delivery leadership . You will develop strong executive relationships, facilitate strategic discussions, provide trusted advice, and help clients leverage technology to achieve their business objectives. Working alongside our technical and delivery teams, you will ensure clients receive exceptional service while uncovering opportunities to improve, transform, and grow their environments. This is a hybrid position , providing flexibility to work from home, from our office, and on-site with clients as required. Consulting & Strategic Advisory A significant component of this role involves consulting with clients and helping shape their technology and business strategies. You will: • Facilitate strategic planning and technology roadmap discussions. • Act as a trusted advisor to executive and operational stakeholders. • Identify business challenges and recommend practical technology solutions. • Lead business reviews, workshops, and discovery sessions. • Provide guidance on digital transformation, cybersecurity, cloud, governance, and operational improvement initiatives. • Develop business cases and strategic recommendations that align technology investments with business outcomes. • Partner with technical specialists to design and present solution proposals. • Help clients navigate change and maximise value from technology investments. Account Management • Build trusted relationships with key client stakeholders and decision makers. • Become deeply familiar with each client’s business, objectives, challenges, and priorities. • Conduct regular service reviews, strategic reviews, and account planning sessions. • Act as the primary point of contact for your portfolio. • Ensure a consistently high level of client satisfaction and retention. Account Growth & Commercial Development • Develop and execute account growth plans. • Identify opportunities for additional consulting, project, managed services, cloud, security, and professional services engagements. • Work collaboratively with internal specialists to develop tailored solutions. • Drive account retention, expansion, and long-term partnership value. • Support contract renewals and commercial negotiations. Service Delivery Leadership • Advocate for the client internally and ensure teams are aligned to client priorities. • Oversee service performance and client outcomes across managed services and projects. • Monitor service health and proactively manage risks. • Coordinate resources to ensure commitments are delivered successfully. • Escalate and resolve issues where required. • Ensure clients realise measurable value from our services. What We’re Looking For You are commercially minded, consultative, and highly relationship-focused. You are equally comfortable facilitating a strategic planning workshop with a CEO as you are discussing operational improvements with service delivery teams. Essential Experience • 5+ years experience in Client Success, Account Management, Professional Services, Service Delivery, Consulting, or Client Partnership roles. • Strong consulting and stakeholder engagement skills. • Experience presenting to executive and board-level audiences. • Demonstrated success growing strategic customer relationships. • Experience managing complex client environments. • Outstanding communication, facilitation, and relationship-building skills. • Strong commercial acumen and business analysis capability. Highly Regarded • MSP or IT services industry experience. • Experience in healthcare, aged care, community services, or regulated industries. • Knowledge of Microsoft technologies, cloud services, cybersecurity, data and AI solutions. • Business consulting, project management, or ITIL certifications. Why Join IT Integrity? • Hybrid work model offering flexibility across home, office, and client sites. • Opportunity to become a trusted advisor to senior client leaders. • Exposure to strategic consulting engagements and digital transformation initiatives. • Strong focus on professional development and career growth. • High-performing, collaborative culture. • Ability to make a tangible impact on client success and business outcomes. Success in This Role You’re not measured solely on sales. Success is achieved through: • Deep, trusted client relationships. • Strong customer retention and advocacy. • Successful delivery of client outcomes. • Strategic consulting value provided to clients. • Sustainable account growth and expansion. • High levels of customer satisfaction and engagement.