Assistant Manager, Customer Success and Project Management

This is a hybrid Customer Success and Project Management role that is critical to growing and sustaining strategic partnerships with healthcare institutions and clusters. Working closely with the VP of Sales & Customer Success, CTO, and cross-functional teams, you will be responsible for ensuring successful customer onboarding, driving adoption and value realisation, strengthening long-term customer relationships, and overseeing the successful delivery of customer-facing projects and initiatives. The role is suited for someone who thrives in a fast-paced environment, enjoys managing complex stakeholder relationships, and is passionate about enabling meaningful healthcare innovation through technology. Key Responsibilities Customer Success & Account Management (50%) • Act as the primary relationship manager for healthcare institutions, clusters, and strategic accounts, ensuring customer satisfaction and long‑term partnership success • Lead customer onboarding and implementation planning to ensure smooth deployment of AI solutions • Build trusted relationships with clinical, operational, and leadership stakeholders across healthcare organisations • Understand customer objectives, challenges, and evolving needs, translating them into value‑driven solutions and success plans • Monitor product adoption, utilisation, and outcomes, proactively identifying risks, opportunities, and areas for improvement • Conduct regular engagement reviews and collaborate with customers to maximise the value derived from EndeavourX's solutions Identify opportunities for account growth through upselling and cross‑selling of complementary products and services • Coordinate with internal clinical, product, data science, and technology teams to address customer feedback and enhance customer experience • Serve as the key escalation point for customer issues, ensuring timely resolution and effective stakeholder communication • Support strategic partnerships, pilots, grant initiatives, and collaborative projects with healthcare organisations Project Management (50%) • Lead end‑to‑end project management for customer implementations, product deployments, and strategic initiatives • Develop project plans, timelines, and governance structures, ensuring milestones and deliverables are achieved • Coordinate cross‑functional teams, external vendors, and implementation partners to ensure successful project execution • Track project progress, manage risks and dependencies, and provide regular status updates to stakeholders • Support grant applications, research collaborations, and innovation programmes involving healthcare partners • Ensure projects are delivered on time, within scope, and in accordance with agreed quality standards and Service Level Agreement (SLA) requirements • Drive continuous improvement in project delivery processes and customer implementation methodologies #J-18808-Ljbffr