Sales Operations Specialist

Sales Operations Specialist Miejsce pracy: Warszawa Your responsibilities • Process B2B customer orders through our SAP system, including order entry, delivery date verification, and issuance of commercial documents (order confirmations, pro-forma invoices, invoices, delivery notes). • Efficiently resolve customer issues by working directly with external and internal stakeholders using multiple communication channels, including Outlook, Teams, and phone. • Deliver exceptional customer support by accessing and sharing necessary documents and information regarding products and deliveries, as well as generating relevant reports. • Collaborate closely with our Supply Chain team to ensure order realization and oversee shipment executions with our 3PL partners, providing necessary customer shipment requirements. • Tackle day-to-day operational challenges with a problem-solving attitude. • Support colleagues by managing various ad hoc tasks within the customer case/business operations area, maintaining a positive and proactive approach. Our requirements • Experience in customer service role, preferably within a multicultural environment. • Fluent in English, French/Spanish in plus. • Easiness in learning / working with IT systems. Nice to have: previous experience with SAP Business One, MS Excel, Outlook, and Teams. • Ability to juggle multiple priorities simultaneously. • Capability to work both independently and as part of a collaborative team. • Familiarity with Salesforce.com / Service Cloud is a plus About Us Europe's leading distributor of sterile single use medical equipment for hospitals, clinics and health centers, as well as the pharmaceutical industry, is currently looking for a Sales Operations Specialist. The company is uniquely focused on improving the Healthcare Professionals safety at work, by providing the latest safety medical device innovations, as well as investing in research and development.