Network Operations Centre -Team Lead

About the role Our Sydney operations are focused on delivering safety critical services to our principal client. We are seeking to engage a technical leader who will manage and lead a communications engineering team delivering 24/7 operations and maintenance activities. The primary responsibility is ensuring continuous availability of a GSM-R network spanning the Sydney region and incorporates a multi-vendor core network, an expansive cellular access network and a range of applications and tools. You will usually work in the Rail Operations Centre in addition to our office in North Sydney. The role will permit a degree of hybrid working but balanced towards influencing the delivery of operationally critical services where it matters most. You will act as the interface between client engineering teams, RSA technical staff and other contract personnel from vendors, field engineering and suppliers in the delivery of efficient fault resolution and service improvement initiatives. Responsibilities • Leadership and management of Network Operations Centre (NOC) engineers • Monitoring and resolving faults within SLAs to meet KPIs • Provide insights to service delivery performance • Provide oversight of maintenance activities • Scheduling of NOC shifts and training • Incident management and escalation to SME/Vendor support teams • Weekly and monthly reporting of KPI data and network statistics • Utilise network monitoring tools to analyse potential fault conditions and recommend solutions • Play a critical role in preparing the team for enduring technology upgrades About You You are a collaborator; consulting widely to deliver successful outcomes. You are prepared to make decisions and understand the need to balance task, team and individual; You lead with a smile on your face. You have an operational mindset, grounded in practical experience with a curious approach to new technologies and opportunities. Your skills and experience will demonstrate: • Formal vocational and vendor specific training/education (BEng/BSc or equivalent preferred) • Sustained development and proficiency in cellular and networking technologies, ideally you will have significant experience in 2G/3G (GSM-R) networks. • Team leadership and management in a NOC or similar operational role • Awareness of safety critical communications systems preferably in the rail or aviation industry • Ability to work towards your own goals based on contracted requirements/SLAs/KPIs • Customer service and continuous service improvement • Excellent Stakeholder management experience • Contract management awareness About us Rail Systems Australia (RSA) is an independent Australian rail engineering practice providing rail operators and their partners with trusted advice. We deliver innovative, safe and reliable solutions through the integration of rail telecommunications, signalling, automatic train control and asset management. Backed by a proud record of delivery, we are committed to the adoption of technology and innovation to play a role in the progression of the Australian rail industry in preparing for the future. How to apply: If you have the qualities and experience highlighted above to fulfil this role, we encourage you to register your interest by clicking ‘Apply Now’ on this Ad. Please include your CV and Covering Letter. Your confidentiality will be maintained. If you have any queries regarding this position, please contact HR direct via email on HR@railsystemsaustralia.com.au. For further information about RSA, please visit our website at www.railsystemsaustralia.com.au.