Real Estate Office Manager

Be the Heart of Urban — Join Sydney’s Leading Real Estate Network ️ Ready to step into a role where no two days are the same, your ideas are valued, and you’re part of a team that actually gets it ? Urban isn’t just another real estate brand — we’re a connected network of 16 offices across Sydney and the Hunter, built on energy, collaboration, and doing things differently. If you’re looking for a place to grow, learn, and make your mark, this is it. This full-time position is your chance to become the backbone of our office — the first point of contact for clients and the vital support system behind a busy, high-performing team. You’ll help deliver the seamless, high-level service Urban is known for, while supporting our Residential Sales Agents, Associate Agents, and Property Managers to achieve outstanding results. You’ll primarily be based at our Marsden Park office, while supporting our teams across Marsden Park, Schofields and Glenmore Park. The role will also require you to work from each of these offices once a week, giving you the opportunity to work closely with the wider team and be part of each office’s day-to-day. What you’ll be doing ✨ Marketing Support • Preparation of property brochures and flyers, letters, and community event campaigns when required • Management of online listings, weekly stocklists, signboards, coordination of photography, and other in-house marketing activities • Assist with digital marketing and social media initiatives where required Administration and Customer Service • Administrative support to Real Estate Agents, including preparation of all sales-related documentation, solicitor liaison, and exchange and settlement follow-up • Assist the Property Management/BDM team when required • Maintain and manage accurate data entry in the CRM (Agentbox) • Open and close the office while maintaining an immaculate and professional presentation • Meet and greet clients, manage enquiries, and attend to all incoming calls and emails • Liaise with vendors and purchasers, tenants and landlords to ensure they are receiving a high standard of real estate service About you ⚡ • Strong attention to detail and ability to stay organised in a fast-paced environment • Excellent communication skills across phone, email, and face-to-face interactions • Advanced computer skills (experience with Adobe Creative Suite and/or Canva will be highly regarded) • 1–2 years administration support experience (real estate experience will be highly regarded) • Previous experience in social media and digital marketing within a real estate environment is a bonus • Ability to think outside the box and bring fresh ideas to the team • Proven ability to juggle competing priorities and manage multiple tasks simultaneously • Current Certificate of Registration in Real Estate or Real Estate Licence (not essential) Why Urban? • Great place to work: We actively invest in developing our people. With a staggering 30% of all new hires are referrals, as our people know it’s a great place to work and recommend it to others. • Work Culture: Our culture is built on a foundation of mutual respect, continuous learning, and a passion for excellence. • Close to home: With new and vibrant offices conveniently located around the Southwest and Northwest of Sydney, you can enjoy a shorter commute. • State-of-the-art systems and processes: We pride ourselves on being at the forefront of technology and our well-designed processes make your workday smoother and more productive. • Full access to Employee Assistance Programs (EAP): We care about your mental and emotional wellbeing, offering comprehensive support services. • Discounted shopping: Enjoy exclusive discounts on a wide range of products and services. For more information, please contact Olivia or Amell on 0457 722 974 or email careers@ulh.com.au