Clinical Support Worker

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England. Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong. By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities. Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process. East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you. We welcome applications from people who share our values and can help us deliver outstanding care in our local community. Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future. Job overview We are looking for a highly motivated Clinical Support Worker to join our children's team based at Norwich Community Hospital. This main duties of this role will involve taking measurements of children when they arrive for their appointments at the Children's Centre, alongside covering the Children's Centre reception and assisting with stock management for our children's community nursing team. Advert Facilitate the efficient running of the Children’s Centre by supporting the day-to-day running of clinics, performing clinical duties during a pre-clinic, maintaining the equipment, managing stock levels, and performing infection control procedures. To support the children’s clinical teams with the ordering of products, stock management, cleaning medical equipment and cupboard rotation to contribute to an effective and efficient children’s nursing service. Under the direction of the Community Paediatrician or Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care. With the support of a colleague in the same role, you will provide cover to the children’s reception area. Greeting children and their families to the children’s centre ahead of their appointment, directing them to use the check in screen and being available to answer any queries during their time at the children’s centre, to contribute to the efficient running of the children’s clinics. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate EEC’s Values and Behaviour Framework. Working for our organisation Interviews will be held face-to-face at Norwich Community Hospital. This is a unique role which includes a mix of administration, clerical and clinical work. If this post excites you, we look forward to your application. Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title. Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust merged with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people. Detailed job description and main responsibilities Main Duties & Responsibilities 1. To accurately and promptly carry out the instructions of the Community Paediatrician or Registered Nurse (RN) who is professionally accountable for the delivery of care. 2. To book appointments for and perform the pre-clinic appointments which includes but not limited to anthropometric measurements, general concerns, and holistic assessments. 3. To book appointments for patients to attend follow-up appointments with the Community Paediatric service. 4. To greet, interact with, and emotionally support the patient’s and attendees of the Children’s Centre 5. To provide reception cover at the Children’s Centre, responding to patient and attendee queries, and answering the telephone 6. To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition. 7. To support patient’s emotional well-being by supporting positive conversations. 8. To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times. 9. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken. 10. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities. 11. To participate in the admission process under the supervision of registered staff. 12. Provide and deliver a high standard of individualised personal nursing care, including measuring height, weight, and anthropometry; recording fluid balance and nutrition; measuring heart rate and blood pressure; wound observation; and urine analysis. 13. To assist and take responsibility for maintaining medical devices and clinical equipment, including decontamination, taking devices to families and keeping accurate records. 14. Be responsible for the ordering of medical / surgical supplies and ensure these are stored correctly. 15. Maintaining a safe working environment. 16. To adhere to trust infection control procedures, including the cleaning of toys and clinic rooms. 17. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a Community Paediatrician or RN. 18. To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the Community Paediatrician or RN. 19. To support relatives under the guidance of a Community Paediatrician or RN. Communication 1. To welcome patients, visitors, and relatives to clinical areas where required, providing assistance, support and information as needed. Being aware of barriers to effective communication and respond appropriately. 2. To answer the telephone, when necessary, in a