Product Manager

This role is for one of Weekday’s clients Salary range: Rs 2500000 - Rs 3500000 (ie INR 25 - 35 LPA) Min Experience: 3+ years Location: Bengaluru JobType: full-time We are looking for a customer-focused Product Manager with 3–5 years of experience to drive product strategy, development, and optimization, with a strong emphasis on Customer Experience (CX) . The ideal candidate will understand customer needs, identify pain points across the user journey, and translate insights into impactful product features that improve satisfaction, engagement, and retention. The role requires a combination of strategic thinking, analytical capabilities, product execution, and cross-functional collaboration. You will work closely with engineering, design, marketing, sales, and customer support teams to deliver intuitive, user-friendly, and scalable product experiences aligned with business objectives. Requirements Key Responsibilities 1. Product Strategy and Roadmap • Define and execute product strategies that align customer needs with business goals and organizational priorities. • Develop and maintain a product roadmap based on customer feedback, market research, business requirements, and competitive analysis. • Identify opportunities to improve existing products and introduce new features that enhance the overall customer experience. • Prioritize product initiatives based on customer impact, business value, technical feasibility, and resource availability. 2. Customer Experience and Journey Optimization • Own and continuously improve the end-to-end customer journey across relevant product touchpoints. • Identify customer pain points through user interviews, surveys, feedback analysis, behavioral data, and support interactions. • Collaborate with UX/UI designers to create intuitive, accessible, and seamless product experiences. • Monitor customer experience metrics such as customer satisfaction (CSAT), Net Promoter Score (NPS), customer effort score (CES), engagement, and retention. • Develop initiatives to reduce friction, improve usability, and increase customer adoption and satisfaction. 3. Product Development and Execution • Translate customer requirements and business needs into clear product requirements, user stories, and acceptance criteria. • Work closely with engineering and design teams throughout the product development lifecycle. • Manage product backlogs, sprint planning, prioritization, and release timelines in an Agile environment. • Conduct user acceptance testing and validate that delivered features meet customer expectations and business requirements. • Ensure timely product launches and continuous improvements based on post-launch performance. 4. Stakeholder Management and Collaboration • Collaborate with cross-functional teams to align product priorities, customer experience goals, and delivery expectations. • Communicate product vision, roadmap updates, and progress to internal stakeholders. • Gather and incorporate feedback from customers, business teams, and leadership into product decisions. • Facilitate discussions to resolve dependencies, manage competing priorities, and ensure smooth execution. 5. Data Analysis and Performance Measurement • Define product KPIs and track performance using analytics tools and customer feedback. • Analyze user behavior, funnel performance, conversion rates, and drop-off points to identify improvement opportunities. • Conduct experiments and A/B tests to validate hypotheses and optimize product experiences. • Prepare regular reports on product performance, customer satisfaction, and improvement initiatives. Must-Have Skills • Strong experience in Customer Experience (CX) and customer journey optimization. • 3–5 years of experience in product management or a related product-focused role. • Proficiency in product roadmapping, backlog management, and feature prioritization. • Experience working with Agile/Scrum methodologies and cross-functional teams. • Strong analytical, problem-solving, communication, and stakeholder management skills. • Ability to translate customer insights into actionable product requirements. Good-to-Have Skills • Familiarity with product analytics and customer feedback tools. • Experience with wireframing and prototyping tools such as Figma. • Knowledge of A/B testing, experimentation, and data-driven product development. • Experience improving digital products, customer-facing platforms, or self-service experiences.