Customer Service Officer

Customer Service Officer | 12-Month Fixed-Term Contract Dandenong South, Victoria 3175 Barenbrug is one of Australia’s largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners. We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you’ll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers. About the Role This is a hands-on and varied role working across sales, logistics, distribution, manufacturing and inventory management. You’ll coordinate customer orders from receipt through to delivery, often managing multiple product, stock and delivery requirements at once. Accuracy, attention to detail and strong follow-through are therefore essential. To thrive in this role, you’ll be a confident communicator and relationship builder who enjoys solving problems, working collaboratively and taking ownership of getting things done. Key Responsibilities • Receive and accurately process customer orders, quotes, product enquiries, account queries and credit returns • Coordinate orders from receipt through to delivery, working closely with sales, logistics, manufacturing and inventory teams • Keep customers and internal stakeholders informed of order progress, stock availability and potential delays • Identify opportunities to cross-sell and up-sell where appropriate • Assist with stocktakes and the reconciliation of stock levels • Support accurate inventory control in line with company policy • Maintain accurate and current pricing • Ensure timely administration and processing of customer orders • Contribute to continuous improvement initiatives across systems, processes and products About You You’ll ideally bring: • Experience in a similar customer service, sales support or supply chain role • Strong commercial awareness and an understanding of logistics and supply chain processes • Excellent attention to detail and a commitment to accuracy • A proactive approach, with strong follow-through and a focus on seeing tasks through to completion • The initiative to identify what needs to be done and follow up without being prompted • Strong problem-solving skills and a solutions-focused mindset • An inquisitive nature, with the confidence to ask questions and develop a thorough understanding • Experience with Pronto would be advantageous • Experience within the agriculture industry would be highly regarded • A genuine willingness to learn and build your product knowledge We understand that developing confidence and capability takes time. You’ll be supported by a knowledgeable and highly engaged team who are committed to sharing their expertise and helping you build a strong foundation with us. What Success Looks Like Success in this role is measured by both what you deliver and how you work. We value collaboration, accountability and a positive, solutions-focused approach. We’re looking for someone who enjoys being part of a team, brings energy to their work and takes pride in delivering great outcomes for customers and colleagues. What We Offer • Competitive salary package • Supportive and flexible working environment • Excellent conditions and employee benefits • A varied role with exposure across customer service, sales, logistics and supply chain • A 12-month fixed-term opportunity within an experienced and supportive team