Product Support Manager, Android Ecosystems Quality Ops, gUP

Product Support Manager, Android Ecosystems Quality Ops, gUP Share Product Support Manager, Android Ecosystems Quality Ops, gUP _corporate_fare_ Google _place_ London, UK **Early** Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

Share Product Support Manager, Android Ecosystems Quality Ops, gUP **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 2 years of experience in product operations, project management, or testing operations in a digital distribution environment.

+ Experience in monitoring, analyzing, troubleshooting, and working with cross-functional teams to resolve operational issues. + Experience in executing process improvements, managing workflows, and utilizing business process tools. + Experience with SQL, spreadsheets, various data formats (e. g.

, XML, JSON), and data parsing techniques. **Preferred qualifications:** + Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

+ Experience managing consumer or partner support operations, user feedback loops, and vendor relationships within the technology industry. + Experience in scaling user insights into actionable, programmatic operational solutions.

+ Ability to assess the viability of automation solutions and determine when operational workarounds are sufficient. + Ability to manage multiple, time-sensitive projects with competing priorities in a complex stakeholder environment.

**About the job** As a Product Support Manager within gTech Users & Products (gUP), you will play a critical role in building and executing strategies for delivering an exceptional product experience.

You will oversee product quality and consumer operations, specifically owning the end-to-end design and management of operational workflows to scale testing, data operations, and consumer feedback loops.

This role bridges the gap between user sentiment, product support, and technical execution, ensuring robust system health and operational excellence across consumer technology ecosystems.

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem.

We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem.

Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e. g. , localization, digitization, partner integration and more).

**Responsibilities** + Drive end-to-end product quality workflows and global consumer feedback operations to boost speed, resolution quality, and overall user satisfaction. + Partner with UX, PM, and Engineering to deploy robust testing frameworks prioritizing system health, performance, and feature reliability.

+ Oversee consumer support, data operations, and operational vendors, managing performance quality to guarantee alignment with service levels. + Analyze key performance metrics and user feedback to deliver actionable recommendations for product and process enhancements.

+ Eliminate operational bottlenecks and scale feedback collection by integrating automation, smart tooling, and data parsing solutions. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (.

/privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer.

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See alsoGoogle's EEO Policy (https://www. google. com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers. google. com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20. pdf) ,Belonging at Google (https://about. google/belonging/) , andHow we hire (https://careers. google.

com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo. gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc.

Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement.

They have no impact on statutory payments. Current or past grants do not confer an acquired right. Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers. google. com/eeo/ and https://careers. google. com/jobs/dist/legal/OFCCP_EEO_Post.

pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo. gl/forms/aBt6Pu71i1kzpLHe2.