Commercial & Delivery Operations Manager – IT Services

Job title :Commercial & Delivery Operations Manager – IT Services Location : India Position Type : Full-time Experience Level : 5+ years About the role VE3 is seeking an experienced Commercial & Delivery Operations Manager to manage the commercial and operational activities supporting our client engagements. The role combines contract management, account coordination, project accounting, financial oversight and resource management. You will work closely with clients, delivery leads, Finance, HR and recruitment teams to ensure engagements are commercially controlled, appropriately staffed and accurately reported. This is a hands-on role requiring strong financial understanding, attention to detail and the ability to coordinate multiple projects and competing priorities. Requirements Key responsibilities Contract and commercial management • Coordinate the preparation, review and administration of client contracts, statements of work, purchase orders, extensions and change requests. • Maintain a contract register covering commercial terms, deliverables, billing milestones, renewal dates, notice periods and key obligations. • Track contract values, purchase order balances and expiry dates, initiating extensions or additional approvals before limits are reached. • Identify changes in scope and coordinate the associated pricing, documentation and approvals with delivery and commercial stakeholders. • Support commercial negotiations and escalate contractual risks to the appropriate decision-makers. • Maintain complete, accessible records of contracts, approvals and client correspondence. Account management and client coordination • Act as a day-to-day client contact for commercial, staffing and operational matters. • Coordinate account reviews, prepare supporting information and track agreed actions. • Work with delivery leads to monitor client satisfaction and address concerns promptly. • Manage queries relating to resource availability, timesheets, purchase orders, invoices and contract changes. • Identify upcoming renewals, additional resource requirements and opportunities to expand existing engagements. • Ensure commitments made to clients are documented, assigned and followed through. Project accounting and financial management • Maintain project budgets and forecasts, tracking revenue, delivery costs, gross margins and financial performance. • Monitor actual expenditure against budget and explain variances, highlighting risks and corrective actions. • Coordinate timely submission and approval of employee and contractor timesheets. • Prepare billing schedules and invoice requests, ensuring charges align with approved rates, contractual terms and accepted milestones. • Track unbilled work, work in progress, accrued costs and outstanding invoices in coordination with Finance. • Support monthly project financial reviews and period-end activities, providing accurate information for accruals and revenue recognition. • Maintain visibility of contractor costs, expenses and other project charges. • Support pricing and resource-cost calculations for new engagements, extensions and change requests. • Follow up billing disputes and overdue payments with clients and Finance. Resourcing and staffing management • Maintain an integrated view of current allocations, upcoming demand, availability and utilisation across engagements. • Coordinate resource planning with delivery leads, matching requirements to skills, experience, availability and budget. • Work with recruitment and HR teams to fulfil permanent, contractor and freelance staffing needs. • Coordinate candidate submissions, client interviews, approvals and agreed start dates. • Manage resource onboarding and offboarding activities, including access requests, equipment coordination, documentation and handovers. • Track assignment end dates, extensions, leave, replacements and potential staffing gaps. • Monitor bench capacity, over-allocation and under-utilisation, recommending practical actions. • Maintain accurate resource records and ensure staffing changes are reflected in project forecasts and billing plans. Operational reporting and coordination • Produce regular reports covering project financials, resource utilisation, contract status, billing and operational risks. • Maintain action logs and coordinate resolution of issues across commercial, delivery, Finance and HR teams. • Improve processes for contract administration, resource planning, timesheet management and project reporting. • Ensure records are accurate; approvals are traceable and supporting documentation is ready for review or audit. Essential experience and skills • Minimum 8 years of relevant experience across commercial operations, project finance, resource management or delivery operations, including substantial experience in IT services or professional services. • Demonstrable experience coordinating multiple client accounts and projects simultaneously. • Practical experience administering time-and-materials and fixed-price engagements. • Strong understanding of project budgets, forecasting, gross margins, utilisation, billing and cost control. • Experience managing resource allocations and coordinating staffing with delivery and recruitment teams. • Confidence communicating with clients and resolving commercial or operational queries. • Advanced Excel skills and experience using project accounting, ERP, CRM, resource planning or professional services automation systems. • Strong organisational skills, sound judgement and a disciplined approach to follow-up. • Ability to challenge incomplete information, identify discrepancies and escalate issues with proposed solutions. Desirable experience • Experience supporting UK and international delivery teams, including offshore resources. • Exposure to public-sector contracts, procurement frameworks or regulated client environments. • Experience with Microsoft Dynamics 365, Power BI or comparable finance and reporting platforms. • A relevant qualification in business, finance, accounting, commercial management or project management. What success looks like • Accurate, timely project financial reports and forecasts. • Invoices raised promptly with complete supporting evidence. • Early identification of margin erosion, scope changes and budget overruns. • Staffing requirements fulfilled in line with agreed start dates and budgets. • Contract renewals and extensions completed before expiry. • Clear communication, reliable follow-through and positive client relationships. • Consistent operational records and fewer avoidable billing or staffing issues.