Senior Business Analyst - eLearning

Designation : Senior Business Analyst Office Location : Pune (Hybrid) Job Description : Strong experience gathering and analyzing business requirements via: - Stakeholder interviews - Document review - Process walkthroughs Requirements : - Ability to write clear, INVEST-compliant user stories (Format: "As a [user], I want [feature] so that [benefit]") - Proficient in defining acceptance criteria using positive/negative flows - Experience creating BRDs and FRDs using structured templates - Skilled in documenting as-is / to-be processes (BPMN, flowcharts) - Hands-on experience with JIRA or similar backlog tools (Managing epics, stories, tasks, and sprint boards) - Participates confidently in Agile ceremonies (Sprint planning, backlog grooming, daily standups, retrospectives) - Strong communication skills with both business and tech stakeholders - Supports UAT preparation, test case mapping, and defect triage - Experience working with payment gateway features (e.g., subscriptions, transactions) - Exposure to learning platforms or LMS-based ecosystems is a must - Understanding of AppCues or other in-app guidance tools - Familiarity with wireframing tools (e.g., Figma, Balsamiq, Lucidchart) - Ability to write tracking specs or requirements for Google Analytics / Mixpanel - Exposure to impact analysis and change management best practices - Hands-on involvement in UAT coordination with internal or external users - Capable of creating data mapping sheets between frontend, backend, and third-party systems (CRM, DB, etc.)