Implementation Engineer

At Fusion Connect , we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description

Summary: Fusion’s Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased.

In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement, and certification.

The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.

Job Description

Responsibilities include but are not limited to: Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.

Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products. Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.

Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc. Responsible for service and device provisioning.

Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband. Partner with Engineering to help design and test solutions to problems and bugs.