Customer Service (Outbound call)

Novena $3000-3300/monthly Mon-Fri Office Hours - 830-6pm Job Scope - Conduct outbound calls and occasional field visits to collect survey data from assigned companies. - Assist respondents in completing surveys and provide guidance when required.

- Update call outcomes, survey records, and case notes accurately in Excel and designated systems. - Ensure timely and accurate submission of completed survey data. - Adhere to SOPs, project guidelines, and data confidentiality requirements. - Track and follow up on assigned cases to achieve survey completion targets.

- Prepare daily operational reports and maintain accurate documentation. - Support administrative duties and rectify data collection errors when required.

Requirements

- Minimum Higher Nitec, Diploma, or equivalent qualification. - Experience in customer service, call centre operations, survey research, or account handling is preferred. - Proficient in MS Excel and familiar with CRM or case management systems. - Detail-oriented, organised, and accurate in data entry.

- Strong communication skills with the ability to work independently and as part of a team.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches.

Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune A