Deputy Operations Manager

Job overview An exciting opportunity has arisen for a highly motivated and organised individual to join our General Surgery and Colorectal Directorate as a Deputy Operations Manager. Working closely with the Operations Manager, Clinical Leads, Consultants and multidisciplinary teams, the post holder will play a key role in supporting the delivery of safe, effective and high-quality patient services. The role involves operational management of outpatient and inpatient pathways, performance monitoring, waiting list management, medical staffing coordination and service improvement initiatives. The successful candidate will lead and support administrative teams, contribute to the delivery of key national targets including RTT, and work collaboratively across services to ensure patients receive timely care. They will be responsible for managing competing priorities, analysing performance data, resolving operational challenges and supporting the day-to-day running of the service. This role is ideal for an individual with NHS operational management experience, excellent communication and leadership skills, and a passion for improving patient care and service performance. The post offers an excellent opportunity to develop management experience within a dynamic and evolving surgical specialty. Advert Support the operational delivery of General Surgery and Colorectal services, and cross-cover with Gastroenterology. Coordinate medical staffing rotas, leave and service cover arrangements. Monitor performance against national and local targets, including RTT standards. Lead and support administrative and reception teams. Manage clinic capacity, waiting lists and patient pathways. Investigate operational issues and implement service improvements. Build effective relationships with clinical and corporate colleagues. Contribute to workforce planning and performance reporting. Working for our organisation We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. Detailed job description and main responsibilities Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’. If you have further queries please don’t hesitate to contact the line manager using the contact details below. There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a local Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us. To find out more about east Kent visit our website. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework. We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help. We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport. The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements. The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles. Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check. Applicants for eligible roles requiring Skilled Worker sponsorship must meet UK Visas and Immigration eligibility criteria. We operate a no-smoking policy on all our sites and grounds. You can search for and apply for roles directly on our website. If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.