Cloud DevOps Engineer

Job Title: Cloud DevOps Engineer Location: Bengaluru, Chennai & Mumbai India Department: Production Artificial Intelligence & IT Innovation (PA3I) Company: BNP Paribas India Solutions Position Overview Are you passionate about the intersection of Cloud technologies and Artificial Intelligence? BNP Paribas is looking for an experienced Cloud DevOps Engineer to join our Production Artificial Intelligence & IT Innovation (PA3I) team in Bengaluru. As part of the PA3I division, you will play a critical role in delivering a wide range of AI and Data applications within the BNP Paribas environment. As we scale our application support activity to meet the growing demand for AI/LLM products, you will serve as a key interface for users, ensuring high-quality service delivery, platform stability, and seamless integration between application and infrastructure tribes. This is a unique opportunity to work at the cutting edge of AI platform production and contribute to the digital transformation of a leading global banking group. Job Responsibilities Direct Responsibilities: • Incident & Problem Management: Respond to client tickets with precise, tailored solutions; lead root cause analyses (RCA) and author post-mortem/playbook documentation to enhance team knowledge. • Client Communication: Act as a bridge between technical teams and clients, communicating effectively regarding platform issues and resolutions. • Automation & Tooling: Maintain and enhance internal tooling (primarily Python); propose and develop new packages to optimize system performance. • CI/CD Excellence: Manage and optimize internal GitLab CI pipelines, including writing pipelines, conducting rigorous testing, and creating standardized templates for the team. • Continuous Improvement: Promote an automation-first mindset within the squad to ensure sustainable, scalable operations. Contributing Responsibilities: • Knowledge Transfer: Support the transfer of expertise to Paris APS teams and contribute to the definition of global procedures and processes. • Reporting & KPIs: Assist in regular activity reporting and the calculation of key performance indicators (KPIs). • Team Growth: Participate in continuous improvement actions and help the ISPL team acquire new skills to expand our operational scope. Required Education, Skills, and Experience • Education: Graduate degree or above in Computer Science, Information Technology, or a related field. • Experience: Minimum of 5 years of professional experience in DevOps or IT Operations. • Technical Expertise: • Strong knowledge of IT infrastructure and Cloud technologies. • Hands-on experience with Kubernetes & Containers . • Proficiency in RHEL Linux . • Strong experience with DevOps tooling: GitLab, Artifactory, Jenkins, SonarQube, and Ansible . • Familiarity with ITIL frameworks. • Behavioral Skills: • Excellent written and spoken English (essential for documentation and global collaboration). • Strong communication skills and the ability to collaborate effectively in a team environment. • High attention to detail, rigor, and a proactive approach to problem-solving. Preferred Education, Skills, and Experience (Nice to Have) • Scripting & IaC: Advanced proficiency in Python, Ansible, Shell Script, PowerShell, or Terraform . • Diverse Infrastructure Knowledge: Experience with Windows, AIX, WAS, CFT, and MQ. • AI/Data Interest: Previous experience supporting Data platforms or Large Language Model (LLM) solutions.