Director, Technical Account Management, APAC

Job Summary: The Red Hat Services Team is looking for a Director, Technical Account Management (TAM) in Singapore to lead the APAC Services TAM Practice. The role will dual report to the Global Senior Director, Technical Account Management and Vice President, APAC Services.

In this role, you will oversee a team of senior TAM Managers and Technical Account Managers across APAC, to translate Global goals and develop strategies for success in APAC to drive a scalable model that provides outstanding business growth, sustainable value and excellent customer experiences.

You'll position the team to meet customer-centric organizational goals, allocate resources to solve customer problems, recommend the implementation of our operational workflow, and ensure that the needs of the business are met.

Primary Responsibilities: Lead and manage a team of senior TAM Managers and Technical Account Managers across APAC. Work closely with the APAC Services Leadership Team, collaborate closely with Regional Services Leadership Teams for strategic alignment, Go-to-market (GTM) and growth initiatives in the region.

Close collaboration and alignment with the Global Senior Director, Technical Account Management to provide input on global strategies, whilst establishing and executing strategies to grow the APAC TAM business as a complimentary services offering along with Consulting and Training, to support customer success and overall product subscription adoption and expansion.

Manage and optimize a consistent, highly capable, proactive and cross-functionally aligned TAM practice and delivery capability. Be the TAM champion for senior sales stakeholders across APAC and advocate for the TAM value proposition and support TAM selling to achieve targets.

Guide the Technical Account Management business aligned with Global guidelines and policies. Engage with key strategic customers as needed by building relationships and delivering high value to ensure seamless renewals and growth. Hands-on sup