L3 Engineer

About the Role We are seeking an experienced Level 3 Engineer to serve as a senior technical resource across multiple client environments.

You will take ownership of complex escalations, deliver advanced troubleshooting, and help strengthen the broader technical team through coaching, knowledge sharing, and improved documentation.

This role is well suited to an experienced managed services professional with strong Microsoft Cloud expertise, excellent problem-solving capabilities, and a commitment to delivering consistently high-quality client outcomes.

About the Client You will be working with an established technology services partner supporting small and medium-sized businesses and organisations across Australia and New Zealand.

The business provides managed IT and co-managed technology solutions to clients across a diverse range of industries, with a strong focus on technical excellence, collaboration, flexibility, and customer service.

Ideal Profile Experience & Background 5+ years of experience within a Managed Services Provider (MSP) or IT services environment supporting multiple customers. Strong experience administering and deploying Microsoft 365, Azure, Azure AD, and private cloud solutions.

Proven experience delivering or supporting cloud solutions, including new implementations, migrations, transitional environments, and hybrid integrations. Strong knowledge of Windows and broader Microsoft-based technologies. Relevant IT qualifications and certifications are highly regarded.

Demonstrated ability to take ownership and accountability for technical outcomes. Proactive, motivated, and committed to delivering a high standard of customer service. Technical Skills & Tools Strong hands-on experience with Microsoft Azure administration and deployment. Strong knowledge of the Microsoft 365 suite.

Experience with ConnectWise RMM. Experience with ConnectWise Manage or similar PSA platforms. Highly Regarded Relevant Microsoft certifications and demonstrated technica