Cloud Operation Management Engineer

Role Overview We are seeking an L1 / L2 Cloud Operations & Management Support Engineer to provide day-to-day operational support, maintenance, monitoring, troubleshooting and administration of a Huawei Cloud / Huawei Cloud Stack environment.

Depending on experience and capability, the engineer will perform L1 monitoring and initial troubleshooting and/or L2 technical diagnosis and recovery, carry out preventive maintenance, and coordinate with senior engineers or Huawei L3/TAC when vendor-level support is required.

Key Responsibilities

• Provide L1 / L2 operations and maintenance (O&M) support for Huawei Cloud / Huawei Cloud Stack infrastructure.

• Monitor cloud infrastructure health, availability, capacity, alarms and performance.

• Perform daily, weekly and monthly health checks and preventive maintenance.

• Perform L1 initial diagnosis and L2 troubleshooting, as applicable, for incidents involving compute/virtual machines, storage, cloud networking and VPC, virtualisation infrastructure, cloud management platforms, operating systems, backup/restoration, authentication and access-related issues.

• Operate and support Huawei ManageOne and related Huawei Cloud management/O&M platforms.

• Provision and administer cloud resources such as ECS/VMs, VPCs, subnets, storage and associated services.

• Analyse system alarms, logs and performance information to identify faults and service degradation.

• Perform root-cause analysis and recommend corrective and preventive actions for recurring incidents.

• Execute approved configuration changes, patches, firmware/software upgrades and maintenance activities.

• Support backup, restoration, high-availability and disaster-recovery activities.

• Maintain platform security by following access-control, hardening, patching and privileged-account management requirements.

• Maintain technical documentation, configuration records, operational procedures, incident records and maintenance reports.

• Monitor resource capacity and utilisatio