Supply Chain Administrator

About DBG Health At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive. The Operations division brings together Information Technology, Supply Chain, Finance, the Project Management Office, and Scientific Affairs to support and enable all key divisions across the group. Operating at both strategic and operational levels, our operations team ensure seamless systems, robust governance, efficient supply chains, and scientific integrity, empowering DBG Health's divisions to perform at their best and deliver exceptional outcomes for customers, partners, and patients alike. About The Role We are seeking two proactive and relationship-driven Customer Business Partners to join our Beauty Supply Chain team based in Sydney. One role will support our Australia portfolio (Permanent) , while the other will manage our New Zealand portfolio (Fixed-Term Contract) , partnering with key wholesale customers to drive collaboration, product availability, and supply chain excellence. Acting as the primary liaison between customers and internal stakeholders you will bring end-to-end Order Management and Fulfilment experience , including hands-on experience across order processing, customer service, inventory allocation, delivery coordination and issue resolution. Role & Responsibilities • Build and maintain strong relationships with wholesale customers, acting as the key point of contact across supply chain, customer service, and logistics activities. • Partner with internal teams to optimise product availability, inventory levels, DIFOT performance, and order fulfilment across wholesaler and 3PL networks. • Drive demand planning alignment through collaboration on forecasts, promotional activity, new product launches, stock-at-risk management, and customer ordering patterns. • Provide end-to-end visibility of customer orders, proactively managing escalations, complaints, claims, and order lifecycle communications to ensure exceptional service outcomes. • Analyse supply chain performance metrics and customer data to identify trends, improve forecast accuracy, and deliver continuous improvement initiatives that strengthen customer partnerships. • Support cross-functional projects, new product launches, and wholesaler management initiatives while ensuring effective stakeholder engagement and operational excellence. Skills & Experience • Minimum 2 years' experience in a Supply Chain, Customer Service, or Customer-Facing Operations role, ideally within FMCG, pharmaceutical, manufacturing, or consumer goods environments. • Proven ability to build strong customer relationships, influence stakeholders, and collaborate effectively across internal and external business functions. • Strong knowledge of supply chain processes including demand planning, inventory management, order fulfilment, logistics, and customer service best practices. • Advanced analytical capability with strong Excel skills and experience interpreting, presenting, and using data to support business decisions and customer outcomes. • Experience working with ERP systems (SAP or similar) and managing inventory, forecasting, and order management processes in a dynamic environment. • Highly organised and detail-oriented, with the ability to manage competing priorities, solve problems proactively, and deliver results in a fast-paced, customer-focused environment. Benefits • Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more. • Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance. • Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility. • Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability and personal success. • Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development. • DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.