Application Support Engineer (ASE)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Kyndryl is seeking an experienced Application Support Engineer (ASE) to provide L2/L3 production support and application maintenance for mission-critical banking applications within the application landscape. The role supports Run the Bank services across business applications, JVM and micro services based solutions, core banking and payment platforms, data services, digital channels, middleware integrations, databases, schedulers and third-party products. The engineer will be responsible for application availability, incident restoration, problem analysis, service requests, operational monitoring, release and deployment support, planned and unplanned maintenance, configuration and lifecycle control, resiliency validation, compliance evidence and continuous improvement. The role requires close collaboration with Product Owners, Business Analysts, Development Engineers, Operations and Platform Engineers, Infrastructure, Security, IT Service Management and third-party vendors. • Provide L2/L3 application support for Triple'A Plus (Temenos TAP) and associated banking applications, ensuring high availability and service continuity. • Monitor application health, business transactions, APIs, logs, batch jobs, interfaces, and performance metrics to proactively identify issues. • Investigate, diagnose, and resolve incidents within agreed SLAs, ensuring minimal business disruption. • Participate in major incident management, coordinate with cross-functional teams, and provide timely stakeholder communication. • Perform root cause analysis (RCA) for recurring issues and implement corrective and preventive actions. • Support application configuration, service requests, operational activities, and user access management. • Manage and support application changes, including impact assessment, deployment planning, testing, and rollback readiness. • Execute and validate releases and deployments across Development, UAT, Test, and Production environments. • Develop and maintain support documentation, SOPs, runbooks, knowledge articles, and troubleshooting guides. • Monitor and optimize application performance, capacity, response times, and resource utilization to ensure system stability. • Support batch processing, interfaces, message queues, APIs, file transfers, and core banking transaction processing. • Analyze application, database, middleware, and integration logs to troubleshoot complex functional and technical issues. • Ensure compliance with ITIL processes, audit requirements, security standards, and governance policies using ITSM tools such as ServiceNow. • Automate repetitive operational activities through Python, Shell Scripting, and DevOps practices to improve efficiency and reliability. • Provide 24x7 on-call support when required, contribute to continuous improvement initiatives, and collaborate with global teams to enhance application performance and service quality. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find yourated with Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience • 7+ years of experience in enterprise application production support, application maintenance, and managed services environments. • Strong hands-on experience providing L2/L3 support for business-critical applications in complex, multi-tier architectures. • Expertise in incident management, service restoration, root cause analysis (RCA), and problem management. • Experience supporting application releases, deployments, environment promotions, and post-production validation activities. • Proficient in application monitoring, log analysis, batch processing, scheduler monitoring, APIs, and database-backed applications. • Strong knowledge of ITIL/ITSM processes including Incident, Problem, Change, Request, and Event Management. • Experience with monitoring and observability tools such as Dynatrace, Splunk, ELK Stack, and enterprise schedulers like TWS. • Skilled in application availability, performance, capacity management, disaster recovery, and business continuity support. • Hands-on experience with CI/CD tools including Git, GitLab, Jenkins, Nexus, XL Deploy, and XL Release. • Strong troubleshooting skills across Java/JVM, Spring Boot, .NET applications, REST APIs, middleware, and integration platforms. • Experience working with SQL databases and Linux/Unix and Windows production environments. • Proficiency in scripting and automation using Shell/Bash, PowerShell, or Python. • Exposure to Kubernetes/OpenShift and cloud-hosted application support environments, preferably Microsoft Azure. Preferred Professional and Technical Expertise • Preferred experience supporting Temenos Transact (T24), TAFJ/TAFC, OFS, payments, SWIFT, AML, treasury, and digital banking applications. • Strong stakeholder management, analytical problem-solving, documentation, and communication skills with the ability to support 24x7 SLA-driven operations and on-call rotations. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to ke