Business Analyst

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate Job Description & Summary Contribute to creating a better tomorrow The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fueled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place. Bring your talent. Learn new skills. Make a positive impact. As a technology-driven innovator, PwC is establishing a 'digital first' delivery model in collaboration with our clients. This approach encompasses more than just technological advancements; it focuses on innovative methods for addressing complex challenges, creating distinctive experiences, and accelerating business growth by leveraging our core expertise. The Products & Technology team at PwC plays a pivotal role in this initiative. We are responsible for designing, developing, and scaling products that empower both internal and external clients to advance their digital transformation. Our team supports PwC's business specialists by developing purpose-driven products. Key elements include process optimization, business transformation, the strategic application of advanced technology and data analytics, as well as the adoption of alternative delivery solutions. Our product offerings directly address present-day client challenges and open pathways for future growth. Our digital product teams strive to redefine possibilities through a commitment to client-centricity, agile methodologies, and entrepreneurial thinking. Your Impact as a Business Analyst As a Business Analyst, you help turn complex business challenges into clear insights, practical requirements and actionable solutions. Working at the intersection of business, data and technology, you will support teams in shaping products, improving processes and delivering measurable outcomes for PwC Belgium. You will make an impact by: Analysing business needs and framing problems • Engaging stakeholders to understand objectives, pain points, processes and opportunities, while challenging assumptions through structured critical thinking. • Translating business needs into clear requirements, user stories, process models and acceptance criteria that guide solution delivery. Turning data into insight and compelling stories • Using data, analytics and AI-enabled tools to explore information, identify patterns and support evidence-based decisions. • Creating clear narratives, presentations and recommendations that make complex findings understandable and relevant to different audiences. Supporting product and change delivery • Collaborating with product owners, technology teams, data specialists and business stakeholders throughout discovery, design and delivery. • Supporting prioritisation, testing, implementation and adoption to ensure solutions address genuine user and business needs. • Tracking expected benefits, risks, dependencies and feedback to help teams continuously improve outcomes. Driving innovation with an entrepreneurial mindset • Spotting opportunities to simplify processes, improve experiences and create value through technology, AI and data. • Testing ideas pragmatically, learning quickly and contributing to prototypes, experiments and scalable solutions. Collaboration & stakeholder engagement • Facilitating interviews and workshops, asking thoughtful questions and building alignment across diverse stakeholder groups. • Acting as a trusted bridge between business and technical teams, ensuring decisions remain connected to strategic objectives and user value. About you Experience & education • Initial professional experience in business analysis, consulting, product delivery, process improvement, data analysis or a related field; relevant internships and graduate projects are valued. • Master’s degree in Business Engineering, Economics, Management, Data & Analytics, Information Systems or a related field. Core skills • Strong critical-thinking and problem-solving skills, with the ability to structure ambiguity, identify root causes and evaluate options objectively. • AI and data savvy, with the confidence to work with data, analytics and AI-enabled tools while applying sound judgement and responsible-use principles. • Ability to capture and communicate business requirements using techniques such as process mapping, user stories, use cases and acceptance criteria. • Strong communication and storytelling abilities, including the ability to create concise, audience-focused presentations and recommendations. • Working knowledge of common productivity and collaboration tools; familiarity with data visualisation, process-modelling or agile delivery tools is an advantage. Mindset & ways of working • Entrepreneurial, curious and proactive, with the confidence to take ownership, spot opportunities and turn ideas into action. • Collaborative and empathetic, with the ability to build trust and work effectively across business and technical teams. • Adaptable and eager to learn, with attention to detail and a strong focus on delivering practical outcomes. Languages • Fluent in English; Dutch or French is a plus. Life at PwC Belgium • Flexible work patterns: Achieve the perfect balance between office and home life with our flexible hybrid work arrangements and family-friendly schemes. • Lifelong learning: Grow with us! Take advantage of our diverse training opportunities and exciting career pathways to explore new disciplines and expertise. • Flexible rewards: Tailor your benefits to suit your lifestyle with our customizable rewards plan. • Sustainable mobility: Choose eco-friendly mobility options, from our soon-to-be fully electrified fleet to public transport, shared cars, ebikes, and more. • Inclusive culture: Thrive in a diverse, inclusive workplace that values and celebrates every individual's contributions. • Wellbeing focus: Enjoy a positive environment with our comprehensive wellbeing programs, engaging sports communities, and confidential support for all your professional and personal challenges. • Global network: Expand your horizons with opportunities to work abroad and tap into extensive industry expertise within the PwC network. Equal Opportunity Employer statement At PwC, we are dedicated to building a diverse, inclusive, and authentic environment. We are committed to providing equal employment opportunities for all candidates and employees, regardless of race, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law. We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our people, clients and communities. Join us in fostering a culture where everyone feels valued, respected and empowered to achieve their full potential. Additionally, we provide reasonable accommodation to qualified individuals with disabilities, in accordance with applicable laws. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI-Human Collaboration, Amazon Web Services (AWS), Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Communication, Data Integration, Data Virtualization, Digital T