Operations Manager

Duties:Finance and Business Management: • Financial Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control). • Manage the operational budget, with high focus on cost management. • Authorize expenditure within authority levels. • Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.). • Participate in the Monthly billing and sign off on invoicing. • Management of claims. • Human Resources Management (e.g. Appointments, EE, Discipline, Training, Career Planning). • Management Reporting. • Implement / Review / Renew SLA agreements and maintain or improve profitability. Operational & Technical Management: • Manage Technical Queries which cannot be resolved by team members. • Verify / Amend / Update and Approve the necessary SOP’s to ensure effective Warehouse, Project and Client Management. • Continually improve and/or enhance technical service offerings. • Health and Safety Management, Client Compliance and overall Compliance by staff. Client Management, Sales and Business Development: • Communicate and meet with clients as and when required. • Managing adherence to client and service providers SLA's. • Oversee operational Service Delivery / Client Satisfaction. • Check / Approve Costings and assist with quote preparation in terms of scope of works. • Investigate client complaints and prepare reports accordingly. • Prepare and manage business development plans. Expand Client base and market footprint. Human Resources: • Conduct performance appraisals for all immediate sub-ordinates. • Managing absenteeism, overtime and access control. • Ensure that Company IR process is adhered to at all times. In addition, initiate and chair disciplinary enquiries as and when required. • Identify and address training needs through the workplace skills plan received from the training department. • Ensure updates are placed on notice boards. • Motivate staff and coordinate all staff functions. • Review employee potential and growth plan - follow-up on the plans. Encourage employee development. • Identify and assist with retaining high-flyers. Risk Management: • Maintain operational legal compliance. • Conduct a daily management walk-about of the facility to ensure compliance. • Convene daily operations discussions with departmental heads. • On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies. • Conduct regular meetings with key suppliers in order to maintain good relationships. • Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis. • Chair monthly safety meetings as and when required. • Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to. • Ensure that the operation adheres to licencing and permit requirements (Forklift licenses, Fire Marshall, etc.). • Manage and co-ordinate response to incidents on site as and when required (spills, injuries, etc.). • Manage and co-ordinate emergency drills. • Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports General: • Attend monthly management meetings and present operational performance stats. • Compile daily, weekly & monthly management reports. • Adhere to corporate governance. • Assist with achieving facility objectives, targets and operational plans. • Provide in-put into business continuity plan. • Prepare for internal and external audits (ISO, SHERQ, DEL, Customers). • Identify and manage continuous improvement projects. • Participate in the review of business and SHE risk assessments with action plans. Minimum requirements: • Grade 12 / Matric. • A degree in Business, Operations Management, or related field. • Proven work experience as an Operations Manager, or similar role. • Minimum three years’ Chemical Industry related experience will be advantageous. • Knowledge of organisational effectiveness and operations management. • Experience with budgeting and forecasting. • Familiarity with business and financial principles. • Experience in Inventory Management. • Experience in Staff Management. • Excellent communication skills. • Leadership ability. • Understanding of Syspro and Pastel Accounting programmes will be advantageous. • Valid, unendorsed Driver’s License (Code 08). Skills: • Management Experience (Operations / Staff / General / Divisional) • MS Office (E-Mail, Word, Excel, PowerPoint) • Sales, Warehouse and Financial Acumen • Customer Relationship Management • Presentation / Negotiation and Sales Skills • Project Costing and Management • Root Cause Analysis & Report Writing #J-18808-Ljbffr