Network Field Engineer

We are seeking a dedicated and technically skilled Network Field Engineer to join our growing team. The Network Field Engineer will be responsible for providing on-site installation, maintenance, troubleshooting, and support for network and IT services at client premises.

This role requires a hands-on, customer-oriented individual with good technical knowledge of networking equipment and the ability to travel to various locations to resolve issues effectively.

Responsibilities

• Perform on-site troubleshooting and repairs for network, internet, and hardware issues.

• Install, configure, and test network equipment (routers, switches, servers).

• Perform site surveys, testing, and network performance checks.

• Support and assist in scheduled maintenance or upgrade works.

• Liaise with internal teams for technical escalation.

• Document service reports, issues found, and solutions provided.

• Provide technical support and guidance to customers on-site.

• Ensure timely completion of assigned service tickets.

Requirements

• Certificate/Diploma/Degree in IT, Networking, Telecommunications, or related field.

• Experience in fieldwork, technical support and professional certificate (Cisco Certification, Aruba, Juniper, Linux and others) preferred.

• Good knowledge of networking, internet troubleshooting, and hardware installation.

• Basic knowledge of networking (TCP/IP, DNS, WiFi, Router setup, Cabling).

• Strong communication and interpersonal skills.

• Ability to work independently and handle customer interactions professionally.

• Responsible, proactive, and customer-oriented.

• Willing to work beyond office hours or during standby duty.