Supervisor, Front of House (LBE)

What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest – let’s tell you a bit about this revolutionary new concept called Playdium . The new Playdium is 30,000 square feet of games and food for teens, kids and families to explore, connect and play. Featuring state of the art Virtual Reality, video and redemption gaming for prizes, and a variety of recreational activities like rope courses and bowling – Playdium will be an unbeatable amusement and gaming experience. Perfect for groups of friends and families to engage in friendly competition, celebrate special occasions or simply hang out. Featuring fresh food options at a sit-down family restaurant, and fast casual dining, both accommodating for all types of occasions. Job Description Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Front of House Supervisor – Playdium Whitby , reporting to the Service Manager. This position will be based at our Playdium Whitby location at 75 Consumer Drive, Whitby, Ontario. Responsibilities will include, but are not limited to, the following: • Responsible for executing Groups & Events within venue, providing seamless guest service. • Understand and effectively follow all Playdium values, policies and procedures. • Protect and enhance the Playdium brand. • Practice and role model Company culture. • Responsible for maintaining the seamless operation of all games, coat check and retail operation within Playdium. • Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved. • Ensure that all Front of House staff are dressed appropriately at all times. • Ensure that all Front of House areas are clean and tidy at all times. • Ensure that incoming and outgoing telephone calls are handled promptly and courteously. • Greet and handle all guest interactions with a high level of professionalism and hospitality. • Be readily available at all times to resolve all guest concerns using the Playdium L.A.S.T. model. • Strive to achieve sales targets while adhering to an established budget during day-to-day operations. • Ensure that the facility consistently meets the Playdium and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas. • Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements. • Must be able to delegate tasks appropriately to team members. • Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment). • Conduct practical training of new employees, and provide coaching and feedback. • Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line. • Maintain payroll and attendance records in accordance with legislative and the Playdium requirements. • Maintain effective communications within and outside of Playdium to ensure flawless execution. • Ensure that the facility consistently meets Playdium standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts. • Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience. • Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures. • Ensure that any and all variances are handled immediately. • Anticipate and react to any changes in business levels while maintaining excellent guest service. • Follow all provincial Health, Food Safety and Liquor service legislative requirements. • Other duties as assigned. Qualifications • 1-3 years of supervisory experience in the food service, retail and / or amusement industry. • Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required. • Ability to work under pressure while complying with all relevant legislation. • Excellent leadership, communication, customer service, conflict resolution and interpersonal skills. • Experience in all aspects of customer service and people management. • Experience in training will be considered an asset. • Familiarity with point of sale systems will be considered an asset. • Demonstrated ability to lead and direct a team • Strong working knowledge of restaurant industry principles, methods, practices, and techniques • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. • Able to effectively communicate both verbally and in writing. Working Conditions: • Interacts with customers, employees and management. • Standing for extended periods of time. • Will work flexible shifts. • Extended hours as required. • Manual dexterity required to use desktop computer and point-of-sale system, as required. • Lifting or moving up to 50 lbs may be required. • Exposure to hot grill or oven with temperatures as high as 350-500F. • Exposure to walk-in refrigerator with temperatures as low as 40ºF. • Exposure to walk-in freezer with temperatures as low as 0ºF. • Some travel may be required. • Ability to attend and conduct presentations. Inclusion & Diversity Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Life at Cineplex: Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families. At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more. Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you. Learn more about our businesses through the links below. Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE Interested applicants, please apply today. While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion. No Agency Calls Please Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitm