XTN-FDC7841 | RENEWALS MANAGER

We are looking for an amazing Renewal Manager (RM) to join our highly successful Renewals Team.

In this role, you will be responsible for managing renewals within your designated Book of Business (BoB), with the goal of driving high renewal rates (both MRR & NRR) while ensuring customers continue to realize value from their investment in Zoom.

You will collaborate cross-functionally to deliver a seamless renewal experience, identify growth opportunities, and contribute to customer retention and long-term success. Work Where You Work Best: Thrive in a fully remote environment from your own home office.

Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents. Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.

Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect. Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

Renewal Management Proactively manage and track your renewals, with a strong focus on maximizing both MRR and NRR. Develop and execute renewal strategies based on account segmentation and customer needs.

Manage renewal terms, pricing, and contract extensions while identifying opportunities for upsell and cross-sell in partnership with Account Executives. Work cross-functionally to support indirect customer migrations at the point of renewal.

Partner with Legal and Finance teams on contract governance, pricing approvals, and terms and conditions (T&Cs) as needed. Capture customer feedback and insights to help improve customer retention, product adoption, and overall customer experience.

Other operational tasks that are related to the Renewals team's day-to-day business. Forecasting and Reporting This is a quota-carrying role. You will be expected to accurately forecast your Book of Business, including renewal opportunities, churn risk, and