Program Manager - Authorized Service Provider (ASP)

: ASP Program Manager Fluke Health Solutions · Fluke Biomedical Division · Authorized Service Provider (ASP) Program Reports to: Global Service Sales Leader · Department: Global Service Sales Job Summary: The ASP Program Manager owns the day-to-day health, growth, and performance governance of Fluke Health Solutions' global network of Authorized Service Providers (ASPs) — the third-party partners who deliver calibration, repair, and preventive maintenance service on Fluke Biomedical equipment outside of Fluke's direct service footprint.

This role is responsible for the full partner lifecycle: identifying and prioritizing new markets, qualifying and onboarding new ASPs, managing royalty and product-tier authorization structures, and running the ongoing quarterly/annual performance cadence that keeps the existing network reliable, compliant, and financially sound.

The role blends program management, partner relationship management, and data-driven decision-making, and is measured on ASP network revenue growth, service quality/SLA compliance, and royalty revenue integrity.

Key Responsibilities

Own the ASP performance assessment cadence (quarterly, annual, and trigger-based) as defined in the ASP Assessment Standard Work Evaluate and prioritize new ASP markets using country-level revenue/opportunity modeling (install base, net incremental revenue, cannibalization risk) Score and qualify new ASP candidates against the standard qualification scorecard and Phase 1 audit checklist Manage royalty structure selection and reconciliation across the existing ASP portfolio Own product tier authorization decisions (which service categories each ASP is certified to perform) and reassess at each quarterly review Monitor SLA/turnaround-time performance and loaner pool health across all Tier 2/3 escalations Maintain and report on the ASP KPI dashboard (service volume, revenue vs.

plan, customer satisfaction, certification status) Lead or coordinate process-improvement