SAP SD/MM & Applications Business Analyst

Key Responsibilities • 1. Incident & Problem Management • - Act as a key point of contact for SAP SD/MM incidents and production issues. • - Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors. • - Ensure incidents are prioritized, tracked and resolved within agreed service levels. • - Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds. • - Conduct root cause analysis and recommend preventive measures. • - Monitor incident trends and identify opportunities to improve system stability and support quality. • - Ensure proper documentation of incidents, resolutions, known errors, and support procedures. • - Continuously improve the incident management and SAP support processes. 2. SAP SD/MM Business Analysis • - Provide functional expertise across SAP SD and MM business processes. • - Understand business requirements and translate/package them to development teams. • - Analyze existing processes, identify gaps and recommend system or process improvements. • - Work with business users to understand pain points and opportunities for automation. • - Prepare business requirements, functional specifications, process flows and solution documentation. • - Support configuration, testing and implementation of SAP solutions. • - Evaluate the impact of proposed changes across integrated business processes. • - Ensure solutions are scalable, maintainable, and aligned with business objectives. 3. Project Management & Delivery • - Lead or support SAP-related projects and system enhancement initiatives from requirements through implementation. • - Define project scope, deliverables, milestones and dependencies. • - Coordinate business users, IT teams, vendors and other stakeholders. • - Track project progress, risks, issues and dependencies. • - Facilitate workshops, requirements gathering, solution discussions and user acceptance testing. • - Coordinate testing activities, defect resolution and deployment. • - Support change management, user communication and post-implementation stabilization. • - Ensure projects deliver measurable business and operational benefits. 4. System & Process Improvement • - Proactively identify opportunities to improve SAP functionality, business processes and operational efficiency. • - Review existing processes and challenge manual, duplicated or inefficient activities. • - Identify opportunities for automation, standardization and process simplification. • - Work with business teams to redesign processes where appropriate. • - Develop business cases and recommendations for system enhancements and automation. • - Measure and communicate the benefits achieved through improvements. • - Maintain a continuous improvement roadmap for SAP SD/MM processes. 5. Stakeholder & Vendor Management • - Build strong working relationships with business stakeholders, IT teams and external vendors. • - Act as the bridge between business requirements and technical teams. • - Manage vendors to ensure timely and quality delivery of support and project outcomes. • - Challenge vendors constructively on recurring incidents, solution quality and delivery timelines. • - Facilitate discussions between stakeholders to reach practical and sustainable solutions. • - Communicate complex SAP issues in a clear and business-friendly manner. 6. Governance & Documentation • - Maintain appropriate SAP functional and process documentation. • - Support SAP release, enhancement and deployment activities. • - Maintain knowledge bases, standard operating procedures and support documentation. • - Ensure appropriate controls are in place for system changes and business processes. 7. Cross-Application Support & Business Analysis • - Provide business analysis and functional support for applications beyond SAP SD/MM, as required by the business. • - Develop an understanding of the organisation's wider application landscape and how different systems integrate with SAP. • - Support incident investigation where issues involve multiple applications or system interfaces. • - Work with application owners, technical teams and vendors to identify and resolve cross-system issues. • - Participate in enhancement and project initiatives involving applications outside of SAP. • - Assess the impact of system changes across connected applications and business processes. • - Build knowledge of key business applications and act as a flexible IT resource across the application portfolio. • - Identify opportunities to standardise processes and improve integration between applications. 8. Application & Account Maintenance • - Perform or coordinate application and user account maintenance as required. • - Manage activities such as user access requests, account creation, modification, deactivation and access reviews. • - Ensure account maintenance activities are performed in accordance with established IT security and governance requirements. • - Coordinate with relevant application owners, business users and vendors for access-related requests. • - Maintain appropriate records and documentation for account and access management. • - Support periodic access reviews and ensure timely removal or modification of access when required. • - Identify opportunities to streamline or automate account maintenance activities. Experiences • Functional & SAP Experience • - 5+ years of experience in SAP, with strong hands-on experience in SAP SD and/or MM. • - Strong understanding of end-to-end business processes such as: • - Order-to-Cash (O2C) • - Procure-to-Pay (P2P) • - Sales order and delivery processes • - Purchasing and procurement • - Inventory management • - Material master and customer/vendor master data • - Billing and invoicing • - Goods receipt and goods issue - Experience working with SAP integrations with other systems is highly desirable.- Experience with SAP S/4HANA is an advantage.Incident & Support Management • - Proven experience managing SAP production incidents and service issues. • - Strong analytical and troubleshooting skills. • - Experience with root cause analysis and problem management. • - Ability to distinguish between temporary fixes and sustainable solutions. • - Experience working with IT service management processes and SLAs. Project Management • - Proven experience managing or leading IT/SAP projects or system enhancement initiatives. • - Strong project planning, coordination and stakeholder management skills. • - Experience with UAT, change management and implementation activities. • - Formal project management certification such as PMP, PRINCE2 or Agile certification is an advantage. Process Improvement • - Demonstrated experience in business process improvement, automation or digitalisation. • - Ability to analyse processes end-to-end and identify inefficiencies. • - Experience with process mapping, gap analysis and continuous improvement methodologies. • - Strong commercial and business mindset, with the ability to assess the business value of proposed solutions. Key Competencies • The successful candidate should demonstrate: • - Strong problem-solving and analytical skills • - Hands-on SAP SD/MM knowledge • - Incident and problem management expertise • - Project management capability • - Process improvement mindset • - Strong stakeholder management • - Vendor management skills • - Good communication and facilitation skills • - Ability to work independently and take ownership • - Ability to manage multiple priorities • - Ability to challenge existing processes constructively • - Strong focus on delivering practical and sustainable solutions #J-18808-Ljbffr