Network Design and System Integration Engineer

Role Description We are looking for a Network Design and Systems Integration Engineer. You will be part of a distributed team of like-minded professionals whose day-to-day job is to support our broadband solutions rollout, from early pre-sales engagements with potential customers through production deployment.

You will report to the Director, Broadband System Integration. You will be required to work on key customer account(s) in North American time zones. Location Remote – this position is 100% Remote anywhere in Canada and occasional travel is required (up to 50%) What you will be doing:

• Own the design, integration, and testing of broadband access systems - turning architecture drawings into working IP network solutions and detailed customer installation and integration plans.

• Act as the key technical liaison on customer projects: communicate solution requirements to internal teams and clients, provide clear technical direction, and take ownership of tasks end-to-end.

• Support client lab integration, testing, qualification, field trials, and production deployments of our access network platform; train clients on system operation and troubleshooting.

• Test new software and hardware, and report and track defects to engineering.

• Provide on-site and remote technical support - diagnosing and resolving customer issues in a timely manner, escalating through Harmonic 's 24/7 Technical Assistance Center (TAC) as needed. What you should have:

• Bachelor's degree in Computer Science, Telecommunications, or equivalent.

• 5+ years of experience integrating, testing, or operating networks in an internet service provider or telecommunications environment.

• Understanding of service provider network and service design is a plus.

• Strong expertise in IP routing (BGP, OSPF), Layer 2 technologies (VLAN/802.1Q, QinQ, LACP, MSTP), network overlays (VXLAN, MPLS), IP multicast (IGMP, PIM), and vBNG functions (subscriber management, PPPoE/IPoE, QoS enforcement), including design