Customer Experience Lead — UOps (EMEA-ISV), Enterprise Support ISV-Europe

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates.

To get there, we build AI solutions that improve human capabilities and transform entire - 7+ years of experience in enterprise-level service delivery of critical workloads in cloud operations, managed services, enterprise support, or related fields - 5+ years of experience delivering large-scale cloud migrations, complex IT projects, or managed services delivery - Previous experience in technical account management, business relationship management, or management consulting - Demonstrated ability to orchestrate and influence cross-functional technical teams without direct authority - Strategic experience with a demonstrable track record of translating strategy into execution - Ability to create innovative mechanisms, processes, and accountability structures that improve delivery and customer experience - Excellent communication and interpersonal skills, with the ability to engage and influence CTO, CFO, and C-level executives - Strong programme management skills and a record of leading projects and initiatives, including experience with agile methodologies and project management tools - Technical fluency in cloud operations, resilience, observability, and cost optimisation sufficient to engage credibly with senior technical and business leaders (AWS Cloud Practitioner or Solutions Architect Associate level, or equivalent through experience) - Experience delivering with AI tools and workflows