Financial Planning Partner Assistant (12-month Fixed-term Contract)

Reference: PE004008-CV-1 Our Client, a leader in the Financial Services space; is seeking to employ a Financial Planning Partner Assistant to their team based in Constantia, Cape Town. Please note that this is a 12 - Month Fixed Term Contract. Duties & Responsibilities Requirements: • 2–3 years’ experience in the financial services industry advantageous. • Relevant tertiary qualification or financial services related courses advantageous. • Financial services industry knowledge. • Understanding of FAIS and FICA legislation. • Computer skills: Microsoft Office (Excel, Word, Outlook essential); SharePoint as well as AI tools and social media. • Xplan experience. • Good verbal and written communications skills. • High energy individual who is customer centric and relationship orientated. • Methodical, accurate and have meticulous attention to detail. • Initiative-taking work ethic. • Organizational skills, ability to prioritize, plan and manage projects. • Ability to collaborate with others. • Critical thinking: ability to strategize, research and interpret. • Assertiveness, proactive and resourceful. Responsibilities, but not limited to: Client Services • Implementation of the client services experience, as defined by the Head of Operations. • Take full responsibility for the implementation of administrative processes and controls in the • Financial Planning practice(s) (including all transactions, queries, reporting etc.). • Liaison between Financial Planner Partner and product providers (PPs). • Equipped to follow the formal complaint resolution process. • Is the point of contact for clients, ensuring the efficient delivery of client requirements on behalf of the Financial Planning Partner(s). • Adhere to the culture and principles of Treating Customer Fairly. Operations • Collation of all clients related information (data discovery and fact find) and preparation of documentation for engagement between Financial Planning Partner and client. • FICA and AML capture and checking on client onboard process. • Checking of transition documentation to ensure completeness and accuracy in alignment to relevant client file checklist and lodgment rules. • Administration relating to client transfer and new business transactions. • Submission of intermediary appointment notes to relevant PPs. • Monitoring the submission of intermediary appointment notes to ensure clients successfully transfer to the license group and that ongoing fees are received from the relevant PPs. • Capture and checking of new business documentation to ensure completeness and accuracy in alignment to the lodgment rules. • Submission of new business application(s), together with supporting documentation to relevant PPs. • Monitoring the underwriting and acceptance of new business transactions. • Arranging medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are confirmed by the relevant PPs timeously. • Providing an ongoing service and maintenance support function to the Financial Planning Partner and his / her clients. • Check Commission statements from CommPay and PPs. • Manage commission suspense accounts aligned to compliant new business lodgment. • Escalate with PPs regarding commissions / fees due to the Financial Planning Partner. Operational support for Portfolio Managers and CRMs • Assistants align with the PCS CRMs to ensure complete pre-population of PCS mandates and applications. • All instructions to PM and CRMs initiated and maintained via Xplan tasks. IT and Systems • Preparation of client portfolio’s using Astute and / or product provider information. • Ensuring Xplan Policy Schedules are up to date and accurate. • Data capture of client demographic data on client relationship management system Xplan. • Client financial data capture (ASTUTE, PPs and manual). • Data integration between xPlan and IWP for handover to BDM or Financial Planning Partner. • Upload scanned copies of all documentation into xPlan (including relevant client file checklist(s)). • Ensure proper record keeping in line with business rules and where relevant, legislation and safe storage into xPlan. • Distribute communication(s) to clients as stipulated in the client management plan. (Auto communication registration and health keeping) • Distribute communication(s) to clients as requested by the Financial Planning Partner via xPlan. • Extensive use of Xplan notes and tasks to manage client records and organization of practice. • Prepare for clients reviews as per client review template. • Client review preparation by producing and checking the Client Consolidated Reports (CCR) from NAV. • Maintain an accurate diary system. (Xplan and Outlook integration) • Address all technology issues experienced by the Financial Planning Partner and facilitate the solution - liaison with the IT support desk etc. NAV and KPIs • Full awareness and understanding of information available on NAV to support the Financial Planning Partner(s). • Track and monitor personal KPIs on NAV. • Request assistance and guidance from POM where KPI scores reflect gaps. • Liaise and orientate with the Financial Planning Partner on all data and practice attributes on NAV. Marketing Support • Assist with the organization of client events in conjunction with the events coordinator i.e. booking venues, RSVP management, event management etc. • Assisting Financial Planning Partners at client events. • Function as a primary point of contact for clients thus strengthening client relationships. Office Management • Support the general office management including reception, facilities, meeting room management, stationery, marketing material etc. • Submit orders for stationery, business cards, marketing brochures, client folders etc. to the Partnership Operations Manager timeously to avoid running out of stock. Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful. Package & RemunerationMonthly