IT Support Specialist

Bruce Auto Group is seeking a hands-on, customer-focused IT Support Technician to support our diverse operations: 12 Dealerships, 2 Body Shops, Corporate Head Office, and additional businesses across Nova Scotia. Based in New Minas, you’ll be part of a small, collaborative team that keeps about 300 users productive! We offer plenty of on-the-job training, but we’re looking for someone with a solid foundation in networking and day-to-day IT support. What You’ll Do • End-User Support (Primary): Provide timely L1/L2 support for Windows PCs, laptops, peripherals, printers, mobile devices, and common productivity apps (remote and onsite). • Issue Resolution & Triage: Diagnose, troubleshoot, repair, optimize, and document incidents (hardware, OS, network connectivity, printing, OEM/enterprise apps). • Installations & Deployments: Image/build PCs, join to domain/management tools, configure user profiles, set up new users and workstations. • Networking Basics: Assist with switches, access points, VLANs, VPN clients, and wireless connectivity; escalate complex issues as needed. • Firewall/VPN Awareness: Follow change procedures, assist with user VPN access and basic firewall rule verifications under guidance. • Printing & Scanning: Configure network printers/MFPs, manage drivers/queues, troubleshoot output quality and connectivity. • Inventory & Lifecycle: Track assets, maintain accurate records (procurement, deployment, retirements), and keep spare stock orderly. • Software Support: Support enterprise and OEM software used by dealerships (installation, updates, credentials, basic troubleshooting). • Documentation: Keep runbooks, tickets, and knowledge base articles up to date. • Customer Service: Communicate clearly with non-technical users; set expectations and follow through to resolution. What You Already Know: • Networking fundamentals: IP addressing, DHCP/DNS, switching basics, wireless/AP concepts, and VPNs. • Security & Firewalls: Basic understanding of firewall concepts (allow/deny, NAT, rules) and secure access best practices. • PC Fundamentals: Windows 10/11 setup, drivers, updates, antivirus/EDR basics, and common troubleshooting methods. • Printing: Network printers/MFPs setup and support. • Ticketing & Documentation: Comfortable using a helpdesk system and writing concise notes. • Experience with any of the following is a plus (we’ll train where needed): pfSense or similar firewalls, UniFi switches/APs, OpenVPN, 3CX/VoIP, Google Workspace/Microsoft 365, Bitdefender GravityZone, PBS Systems or other dealership software, asset management tools. Qualifications • College or university diploma in a computer-related field or comparable work experience. • Strong troubleshooting mindset and a willingness to learn quickly on the job. • Clear, professional communication—written and verbal. • Valid driver’s license and Clean driving record • Ability to lift/move typical IT equipment (PCs, monitors, printers) as needed. Why Join Bruce Auto Group? • Competitive pay (commensurate with experience) • Enjoy a healthy work/life balance with Paid Personal Time Off and Vacation. • Set yourself up for financial success with a Group RRSP with Matching Contributions, TFSA & VIP Banking Services. • Comprehensive Insurance & Medical Benefits. • Save with Employee Discounts across the entire Bruce Auto Group. • Access a 24/7 Virtual Healthcare Platform offering primary care, counselling, and legal support for the whole family. • Opportunities for career growth and development.