Call Centre Advisor

Call Centre Advisor Vertu – Team Valley Gateshead! At Vertu, we’re expanding our Contact Centre Bookings Team and are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you. What’s on offer • Basic salary: £27,097.72 • Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance • £500 refer a friend bonus • Hybrid working: Work 2 days per week from home • No late evenings: Dayshift hours • Access to our colleague car scheme and additional benefits About the role • This is a busy, high-performing bookings centre where you’ll: • Handle inbound calls from customers booking services, MOTs, repairs and recalls • Maximise every interaction by upselling additional products and services • Work towards KPIs, with performance directly linked to your bonus • Deliver a professional, efficient and friendly customer experience on every call This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm. We’d love to hear from you if you: • Have previous call centre/contact centre experience • Are confident working towards targets and KPIs • Have excellent customer service and communication skills • Are comfortable using systems and handling a high volume of calls • Motor trade experience is helpful but not essential Why join Vertu? We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from: • 25 days holiday + bank holidays (increasing with service) • Ongoing training and career progression opportunities • Online rewards platform with cashback and retailer discounts • Preferential service rates & colleague purchase scheme • Share incentive scheme & pension • Enhanced maternity & paternity benefits Interested? Apply today to be considered for this role! #LI-JL1