Founding Engineer

About Us We believe the next generation of home services companies will run on technicians + AI. Humans will do the work in the field and an AI company brain will run the business around them. Serve is building that AI brain, starting with pest control, a $30 billion global industry .

We’re bringing frontier AI to the work that keeps these businesses running: winning customers, scheduling jobs, coordinating technicians, collecting payments, and keeping customers happy for years. We already closed 6 figure annual contracts with enterprise customers whose support operations cost millions per year.

Our software is live, handling critical operations and improving our customers’ bottom lines. We raised our seed round from investors including General Catalyst, NFX, Goodwater Capital, and experienced operators .

We’re hiring a founding engineer with the judgment skills to decide what we should build and the technical depth to make it work. You’ll work directly with the founders and customers and will shape the product, the architecture, and how we build.

What you’ll build Our goal is a system that understands a business well enough to run it on its own. You will work on everything from applied AI, fullstack engineering, and customer deployments. Projects include: A personal AI concierge that knows every customer.

Build agents that remember a home’s history from years of service and anticipate each house’s needs to follow through with them. You’ll work on AI memory, reasoning, tool use, and knowing when to bring in a human in the loop. ML models from real-world ops data.

Build prediction and optimization systems that improve as they learn from outcomes. For example, decide which technician should visit which home in what order while optimizing for low gas costs, travel time, and prioritizing perceived job urgency. A sales engine that autonomously closes deals.

Use customer history and 100+ data points to decide whom to contact, when to do it, and what to offer. Build person