Receptionist / Cashier, KuGompo City

Reference: EL003380-Glyni-1 We are seeking a Receptionist / Cashier for a permanent vacancy based in KuGompo City (East London), Eastern Cape Duties & Responsibilities Applicants are required to meet the following criteria: • Grade 12 with qualifications in customer service, business administration, or a related field • Previous experience in a receptionist or cashier role is preferred • Experience in event coordination or venue booking management is highly beneficial • Experience working in a healthcare or elderly care setting is a plus • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Proficiency in MS Office (Word, Excel and Outlook) • Attention to detail and accuracy in handling cash transactions • Ability to manage and coordinate multiple bookings and events • Basic knowledge of office equipment (e.g., photocopiers, telephones) • Valid driver's license and comfortable with driving responsibilities. • Compassionate and patient oriented. • Ability to work independently and as part of a team/ flexible and adaptable to changing priorities The successful applicant would be responsible for, but not limited to: Front Desk Management: • Greet and welcome residents, family members, and visitors in a friendly and professional manner. • Answer and direct phone calls, taking accurate messages when necessary. • Manage the switchboard functions for changeover of weekend and night staff • Manage the reception area, ensuring it is tidy and presentable at all times. Cashier Duties: • Handle cash transactions and handle processing of sales of items, tickets and services • Maintain a cash float and balance the cash register at the end of each shift • Process payments and write up the sales and cash receipt books • Processing and reviewing of Cash transactions and balances on Xero or other software • Prepare the daily banking and assist with banking when the Driver is on leave Venue Booking Management: • Attend to all venue booking inquiries • Schedule and coordinate venue bookings, ensuring all details are accurately recorded • Collect payments for venue bookings • Ensure the venue is properly prepared for each booking and that all equipment and facilities are in good working order. With the co-ordination and assistance of the maintenance supervisor, housekeeper & kitchen facility. • To meet and welcome adhoc entertainment/memorial functions at the booked venue, to ensure all requirements are met and any further assistance needed. Administrative Tasks: • Prepare Admissions, Discharges and Deaths & Transfer documentation and related records • Record and take into safe-keeping resident’s valuables/ID books • Prepare activities schedules and notices for the notice boards and Whatsapp Group • Handle queries/emails / photocopying & printing documents as required • Receive and receipt all account payments, donations, cash and administration fees • Follow up on outstanding/negative cash balances. • Maintain stock and control of items and transportation tickets and any other sellable item • Sort and post the mail / Assist with subsidy forms. • Typing and filing documents / general staff admin assistance • Manage staff whatsapp group • Distribution of internal communication/documentation. • Update Residents and Next of kin telephone lists ward listings and inform security • Driving/Shopping as required • Stand in for the Cottage Reception during that person's annual/sick leave • Assist Residents with proof of residence. • Help residents write maintenance requests and complaints and communicate with maintenance • Assist with posters and relevant communication and co-ordinate functions with regard to bookings • Manage the relevant communication on the Cottage and Care Home Whatsapp Groups. • Nursing services appointments, administration and general assistance • Assist with resident meal orders when the Driver is on leave / Coordinating Driver’s appointments Communication: • Serve as the primary point of contact for inquiries and concerns from residents, family members, and visitors. • Communicate effectively with staff and management to ensure smooth operations. Customer Service: • Provide excellent customer service, ensuring that all interactions are handled with empathy and professionalism. • Address and resolve any issues or complaints promptly and efficiently. Health and Safety: • Adhere to all health and safety regulations to ensure a safe environment for residents and staff Salary: R16 500 per month dependent on experience To apply email detailed CV and supporting documentation through to glynisb@sheldon.co.za If you have not received a response within 7 working days, please consider your application unsuccessful Package & RemunerationR16 500 - Monthly plus dependent on experience