Front Office Supervisor

COMOMetropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersiveexperience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine intoone inspiring location.

COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests.

COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine.

The building also features a multi-label fashion retail space curated by Club 21and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Provide personalised and efficient guest service per Leading Quality Assurance and COMO Hotels and Resort guidelines. Tasks/Responsibilities: Supervise the daily operation of the Front Office Department, which includes Guest Service Agents, Front Desk, Bell person.

Communicate with guest as per hotel policies and procedures to know their needs and concern daily. Create a preference log for most repeated guests. Implement Duty Rosters for each area to ensure all sections are sufficiently manned to deliver a consistent level of service as required by the hotel.

Ensure all the items required especially stationeries and guest supplies for the day and month is in stock at the Front Desk. Set up in conjunction with the Front Office Manager, ensure procedures are ready for all Front Office employee operations.

Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates. Maintain an excellent knowledge of room layouts and features. Monitor upsell program and ensure employees are promoting to designated guests on a day-to-day ba