Customer Growth Specialist

What we're doing at Uscreen Uscreen is the video monetization platform for businesses building recurring revenue from video content. Our customers replace a patchwork stack of separate hosting, community, courses, email, and app vendors with one branded experience across web, mobile, and TV.

The platform is only half of it. We believe growth requires behavior, not just software. Customers don't stall because a feature is missing. They stall because they priced wrong, never built an email list, or launched an offer nobody wanted.

Coaching is how we fix that, and it's part of the product rather than an add-on. The job You own a segment. We have a cohort of smaller video businesses where retention is not where it should be. Nobody owns it today. You will.

That means the revenue that stays in that segment, and the revenue that grows inside it, is yours. Your lemonade stand, your numbers, your call on how to run it. This is a coaching role measured in dollars. You'll be accountable for gross revenue retention in your cohort first, and expansion second.

Not tickets closed, not calls booked. It's also a one-to-many job. Your cohort is larger than a 1:1 book, so the work is designing coaching that scales: cohort programs, group sessions, office hours, triggered outreach when the data says a business is drifting. You'll build that motion rather than inherit it.

What you'll do Own gross revenue retention and expansion for an assigned segment of customers Find the pattern in why businesses in your cohort stall, and build coaching that addresses it at scale rather than one conversation at a time Run group coaching sessions, cohort programs, and asynchronous coaching inside Membership+ Coach customers through the decisions that move revenue: pricing, packaging, positioning, offer design, email and funnel strategy, retention mechanics Read your own data.

Spot the accounts drifting before they churn, and know which interventions actually worked Build the playbooks and session form