Solution Expert

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases.

Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.

You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy.

They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.

Within 1 month, you will: Become a Trello expert through our onboarding process Understand our product offering through training Master our platform and be able to support clients on basics requests through ticketing Within 3 months, you will: Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously Start to answer questions coming from your portfolio of clients Support the Customer Success partner on functional and technical questions Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting Within 6 months, you will: Be able to pitch the value of the 360Learning platform Develop repeatable and scalable processes to improve project quality and delivery Support Strategic customers all along their contract from an expertise standpoint Deliver Professional Services to our existing customers base Within 12 months, you will: Onboard another Solution Expert Contribute to our knowledge base to share best practices and lessons learned Work with our par