Payment Operations Specialist, Technical Operations

About FastSpring : FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster.

Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.

Payment Operations Specialist, Technical Operations Department: Payment Operations | Location: Remote — United States | Reports To: Senior Manager, Payment Operations Position Overview: The Payment Operations Specialist, Technical Operations supports daily payment operations across multiple processors and regions for FastSpring 's network of more than 2,500 sellers.

The role pairs hands-on operational work — chargeback and PayPal dispute support, issue investigation, and seller-facing resolution — with technical operations analytics across five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support.

It is an entry-to-early-career position for someone curious about how payments work, comfortable in a spreadsheet, and inclined to chase down a number that looks wrong.

Within a year, this person should own recurring analysis in at least one of those five areas, handle disputes independently, and be the person others ask when a number doesn't reconcile — a path that leads toward senior payment operations, payments analytics, or risk and fraud.

Payments is a field you learn by doing, and we welcome candidates from varied backgrounds and career paths; curiosity and analytical instinct matter more here than a specific résumé.

Responsibilities

& Goals: Support chargeback and PayPal dispute workflows — case review, evidence gathering, and representment preparation under guidance from senior team members — and coordinate with sellers and internal teams to collect supporting documentation. Monitor chargeback volumes, win rates, and fraud ratios against