Front Office Manager

Hospitality Talents is a leading recruitment agency specializing in connecting top-tier hospitality professionals with prestigious employers. Our client is a lifestyle hotel located in the vibrant heart of Antwerp. As part of an international hotel group , they offer a unique and personalized experience for both business and leisure travelers, combining modern design with exceptional service. To strengthen their Front Office team, they are seeking a passionate and driven Front Office Manager who will take responsibility for the daily operations of the reception and contribute to the growth of the hotel. Key Responsibilities • Team Leadership: Daily supervision, coaching, and motivation of the Front Office team. • Operational Excellence: Actively work at the reception, supporting the team during peak times, and ensuring smooth check-in/check-out processes. • Guest Experience: Monitor and enhance guest satisfaction, handle feedback, and resolve complaints professionally. • Collaboration: Liaise with Housekeeping, F&B, and other departments to ensure seamless operations. • Administrative Oversight: Manage reservations, billing, payments, and cash handling with precision. • Process Optimization: Improve Front Office procedures and workflows to enhance efficiency. • Training & Development: Onboard and mentor new and existing staff. • Performance Tracking: Monitor operational KPIs and contribute to continuous improvement initiatives. • Representation: Maintain a professional and welcoming reception environment. Requirements • Experience: Proven track record in Front Office within the hospitality sector, preferably as a Front Office Manager, Assistant Manager, or Supervisor . • Leadership: Strong people management skills, with the ability to coach, motivate, and develop team members. • Hands-On Mentality: Combines leadership with a willingness to support operations during busy periods. • Guest-Focused: Professional, representative, and service-oriented approach. • Organizational Skills: Ability to prioritize tasks and maintain overview during high-pressure situations. • Administrative Strength: Meticulous attention to detail in administrative tasks. • Languages: Fluent in Dutch and English . • Flexibility: Adaptable to the operational realities of a hotel environment. • Technical Skills: Proficiency in Opera PMS is a significant advantage. Benefits • A responsible and dynamic role within a luxury hotel in Antwerp. • The opportunity to shape the Front Office operations and contribute to the hotel’s growth. • A people-focused position that balances leadership with operational involvement. • A competitive salary package with attractive benefits (e.g., training, career development, group discounts). • A stimulating work environment where quality, hospitality, and guest experience are central.