Senior Business Analyst (Auckland, Hamilton or Wellington)

Senior Business Analyst * Shape meaningful change across one of New Zealand's most recognisable organisations * Partner with leaders to solve complex business challenges and deliver value * Influence decisions, lead discovery, and help grow our Business Analysis practice * Based in either Auckland (Highbrook), Hamilton or Wellington (CBD) At NZ Post, we deliver what people care about. We're looking for a Senior Business Analyst to help turn complex challenges into practical solutions, working with business and technology leaders to shape change, improve decision-making, and deliver better outcomes for our customers, people, and communities. Kōrero mō te tūranga - About the role As a Senior Business Analyst at NZ Post, you'll play a critical role in shaping change that delivers meaningful value for our customers, people, and business. You'll partner with business and technology leaders to identify opportunities, tackle complex challenges and guide informed decision-making that enables successful delivery outcomes. Working at the intersection of business and technology, you'll help teams navigate ambiguity, uncover root causes, and translate ideas into practical solutions. As a trusted advisor, you'll influence stakeholders, challenge assumptions, and bring clarity to complex situations, ensuring we focus on the changes that matter most. You'll achieve that by: * Partnering with Product Owners, Project Managers, Architects and business leaders to shape initiatives and define the best path forward * Leading discovery and analysis activities to validate opportunities, problems, assumptions and desired outcomes * Facilitating alignment across diverse stakeholder groups on priorities, scope, value and delivery approach * Evaluating change options and assessing impacts, dependencies, risks and benefits to support informed decision-making * Bridging business and technology perspectives to ensure solutions are fit for purpose and successfully implemented * Coaching and influencing others while championing strong business analysis practices across NZ Post Mōu - About you You're an experienced Business Analysis professional who thrives in complex environments and enjoys turning ambiguity into clarity. Naturally curious and commercially aware, you're skilled at helping others make informed decisions by uncovering insights, challenging assumptions, and focusing on what matters most. Whether you're partnering with senior leaders, facilitating discussions, or supporting delivery teams, you're able to build trusted relationships, bring people together around a shared understanding, and guide outcomes that create genuine value. You're motivated by understanding the why behind the work and are passionate about delivering meaningful change for customers, colleagues and New Zealand. You'll combine that with: * Proven experience as a Senior Business Analyst in complex enterprise environments * Strong stakeholder engagement and influencing skills, with the ability to build alignment across diverse groups and levels * Experience leading discovery and analysis activities, including validating assumptions, uncovering root causes and shaping opportunities for change * The ability to navigate ambiguity, balance competing priorities and focus teams on high-value outcomes * Experience delivering business analysis across the change lifecycle, from discovery and strategy through to implementation and value realisation * A continuous improvement mindset, with an interest in emerging technologies, practical application of AI, and advancing the Business Analysis profession He Aha Te Pai - What you'll love about us! We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. You'll be joining a supportive, down‑to‑earth team who value humility, curiosity and doing the right thing. We work on interesting, meaningful technology with scale and complexity, yet we never lose sight of who we're delivering for: New Zealanders. Our permanent employees also enjoy a variety of benefits including: * Free onsite secure parking at our Auckland sites * Access to discounted health insurance plans for you and your family * Access to special rates on fantastic holiday home accommodation around New Zealand * Retail shopping discounts with our partners * An Employee Assistance programme to support you when you need it * Plus more!! Hiahia? - Interested? Come and join the whanau! At NZ Post, whatever the role, we share the same goal: delivering for Aotearoa New Zealand and for each other. If you're looking for a role where your insights and analysis directly influence customer experiences and help shape meaningful outcomes, we'd love to hear from you. This is an opportunity to do work that has a real impact, alongside people who care about making a difference every day. Apply now, or learn more by downloading the Job Description from the NZ Post Careers page. For a confidential kōrero or further information, contact Michele Christie, Talent Business Partner, on 022 087 5195. Applications for this position close on 7 October 2026 Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test. If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.