ServiceNow Data Business Analyst

As a ServiceNow Data Business Analyst, you will: • Analyse business requirements and translate them into effective ServiceNow data and ITSM solutions. • Work with ServiceNow products including CMDB, APM, CSDM, Platform Analytics, and ITOM. • Engage with business stakeholders to understand requirements, challenges, and future-state needs. • Recommend solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality and best practices. • Contribute to the definition of the organization's ServiceNow data strategy, vision, and roadmap. • Analyse existing processes, data structures, and ServiceNow capabilities to identify improvement opportunities. • Collaborate with technical teams, architects, developers, and business stakeholders to define and implement appropriate solutions. • Leverage experience from previous ServiceNow implementations to provide insights and recommend proven approaches. • Stay up to date with ServiceNow innovations, new platform capabilities, and product developments. • Support business stakeholders in understanding and adopting new ServiceNow capabilities and innovations. • Contribute to improving data quality, governance, consistency, and usability across ServiceNow solutions. • Support continuous improvement of ServiceNow processes, capabilities, and adoption practices. What You Bring to the Table: • 6–8 years of overall professional experience in IT Service Management, business analysis, ServiceNow consulting, or related areas. • Strong hands-on experience with ServiceNow products and data-related capabilities. • Proven experience with CMDB, APM, CSDM, Platform Analytics, and ITOM. • Strong understanding of ServiceNow ITSM processes and platform capabilities. • Experience gathering, analysing, and documenting business and functional requirements. • Practical knowledge of ServiceNow OOTB functionality and best practices. • Experience contributing to ServiceNow vision, strategy, roadmap, or transformation initiatives. • Experience working with business and technical stakeholders in complex enterprise environments. • Awareness of ServiceNow platform innovations and emerging capabilities. You Should Possess the Ability To: • Understand business requirements and translate them into ServiceNow functional and data requirements. • Recommend solutions that maximize OOTB ServiceNow capabilities and minimize unnecessary customization. • Analyse business processes and identify opportunities for ServiceNow-enabled improvements. • Develop and communicate a clear ServiceNow data and platform vision. • Advise stakeholders on appropriate ServiceNow modules, capabilities, and implementation approaches. • Facilitate requirement-gathering sessions, workshops, and stakeholder discussions. • Analyse data structures and support improvements in CMDB, CSDM, and ServiceNow data governance. • Evaluate new ServiceNow innovations and identify relevant opportunities for business adoption. • Explain complex ServiceNow concepts and capabilities clearly to both technical and non-technical stakeholders. • Collaborate effectively with architects, developers, business analysts, and other cross-functional teams. • Identify risks, dependencies, gaps, and improvement opportunities within ServiceNow implementations. • Support organizational change and adoption of new ServiceNow capabilities. What We Bring to the Table: • The opportunity to work on ServiceNow ITSM, ITOM, and data transformation initiatives. • Exposure to key ServiceNow capabilities including CMDB, APM, CSDM, Platform Analytics, and ITOM. • Opportunities to contribute to ServiceNow strategy, data governance, process improvement, and platform adoption. • An environment focused on ServiceNow best practices, innovation, and continuous improvement. • Opportunities to work with evolving ServiceNow technologies and enterprise-level solutions. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Asha Krishnan Phone: +31 20 369 0609 ; Extn :146 Email: asha.k@stafide.nl LinkedIn: https://www.linkedin.com/in/ashakrishnan07/