Software Engineer II

Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business.

Our Associate Experience organization owns the products, platforms, and AI systems that - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - Experience building complex software systems that have been successfully delivered to customers - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design - Experience with Machine Learning and Large Language Model fundamentals, including architecture, training/inference lifecycles, and optimization of model execution - Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques