Assistant Restaurant Manager [Loyang]

SUMMARY: We’re looking for a motivated Assistant Restaurant Manager to join our growing team at Oak & Ember. In this role, you’ll play a vital part in ensuring smooth daily operations, delivering excellent guest experiences, and leading a team that shares your passion for great service.

This position is ideal for someone with strong leadership, communication, and organizational skills who thrives in a fast-paced, people-focused environment.

KEY RESPONSIBILITIES: Operations & Service Management Address guest complaints and feedback promptly during service Handle general enquiries and in-house delivery orders efficiently Assist in event planning, coordination, and set-up when required Ensure restaurant cleanliness, hygiene, and safety standards are consistently met Plan and prepare each shift to deliver excellent guest service and operational efficiency Act as the PIC in the absence of Restaurant Manager to ensure seamless operations flow Operate and cover all Front-of-House stations, including hands-on service when required Oversee opening & closing procedures, including any ad-hoc tasks assigned by management Team Leadership & Training Supervise on-duty staff to maintain service excellence and compliance with SOPs Foster a positive and productive work environment to uphold service standards Train, coach, and support new team members according to their learning pace to ensure they meet service and quality standards Review sales and team performance, implementing continuous improvement plans to drive sales growth and enhance service quality Inventory & Financial Management Manage ordering processes and maintain sufficient stock levels for restaurant operations Report operational matters, including maintenance and equipment issues to management Oversee supplier invoice filing and ensure accurate cash handling at every end-of-day reconciliation Compliance & Administration Uphold brand standards to deliver a consistent, high-quality guest experience Ensure full adherence